Atoumbré Kouassi Email & Phone Number

Côte D'Ivoire

Job description:• Create and prepare regular monthly, quarterly and ad-hoc reports; • Proactively assess data, identify trends and recommend solutions• Support the business by providing expert knowledge on key customer projects and issue resolution• Quantitatively evaluate and recommend action plans, based on all operational reporting and analysis in order to enhance the customer experience and drive operational efficiencies• Review and examine business processes and systems, model data, organize activities and develop business strategies• Develop and maintain standard reporting measures, quantitative explanation of relevant data, and ongoing analysis of alternatives and solutions• Analyze various customer support service challenges and develop solutions to their business issues• Develop new business proposals and contracts• Prepare budgets for different managed service projects• Review ongoing business processes to optimize KPIs and improve delivery timelines• Develop project charter, preliminary project scope consisting expectations, objectives, risks, approach, deliverables with key stakeholders• Maintain business relationship by offering assistance with their future planning and budgetingAchievements:• Service Delivery of MTN Ivory Coast Technical Support and Spare Part repair and return since August 2015• Service Delivery of the Airtel Burkina Faso Enterprise Services Monitoring cost savings project Since September 2015.• Service Delivery of Moov Benin Technical Support Since May 2016• Service Delivery of MTN Congo Technical Spare part repair and return since July 2016• Service Delivery of ONATEL Burkina Faso Technical Support and Spare Part repair and return since November 2016Average annual agreement worth 1 Million USD

Côte D'Ivoire

Transmission System Projects Field Supervisor:- Coordination of implementation teams- Fields Implementation teams technical Support - Service Commissioning Support- Field issues troubleshootingJob handled in Several west and Central Africa countries: Benin, Burkina Faso, Congo, Cote d'Ivoire, Togo

Côte D'Ivoire

Complex and wildly expend IP DCN and NMS Design, implementation and maintain.Customer Microwave Transmission Network health monitoring and Transmission Network Element Software management.- MTN Ivory Coast: 2000 equipment over 1100 sites- Moov Benin: 600 equipment over 300 sites- Moov Togo: 400 equipment over 200 sites

Côte D'Ivoire

NOC Supervisor in the Management Level Agreement (MLA) for the MTN Ivory Coast Network Radio Frequency LinksAdministration of network supervision team and tools (ProVision and NetBoss) and equipment software managementIn charge of:- Key Performance Indicators calculation- Report template building- Network health and availability follow-up.- Weekly and monthly report of fields operations.- SLA Key Performance Indicators calculation and follow-up

Côte D'Ivoire

Statistician, in charge of- Commercial activities reports and KPIs calculation (using ORACLE tools)- Administrator of the call center (using Vocalcom and SQL Server administration tools)- Statistical and studies and marketing survey

Côte D'Ivoire

In charge of a software engineering team and achievement of several managing software package (Salaries, Human Resources, accountability, stock management…).Major projects:- PALMCI, SAPH: Human Resources and Salaries software. Use for salary calculation and puplic tax processing of about 20 000 employees totals- SGBCI : Stock management software deployed in all SGBCI Ivory Coast agency and officesFrom September 2006 to July 2011, Consulting in creation and design of software packages for several purposes : Accountant, Sales, School Management, Point Of Sales Management, ...

Msc. Statistics & Economics Engineering

Msc. Electrical Engineering, Tic