Develop customer relationships through annual meetings to understand their level of satisfactionMarket new products and announce important updates through emails, phone calls, and meetings to ensure customers understand the new tools available for purchase and how to keep their systems safeGenerate quotes for Tensoft products when subscription renewals come up, and when customers request services, such as upgrading or moving their system. Update business contracts as necessary.Organize, publicize, and budget an annual user conference that brought together local and international customers for two days of in-depth Tensoft product training, as well as strengthening customer relationshipsAssess when support requests from customers and Zendesk tickets require an increase in urgency to ensure that problems are supported in a timely manner and keep customers satisfiedTravel both locally and internationally to film customer testimonialsWorked with finance team to invoice for new projects and conduct collection calls and emails. Investigate any discrepancy that may arise

Record everyday expenditures upwards of $10,000 and process payments using QuickBookAccounts receivables function, including reaching out to customers that were late on paymentAdvertise the services of PT Refinishing through letters and phone calls to both new and current customers