Alexandros Tranopoulos Email & Phone Number

Athens, Attiki, Greece

-Proactively monitor and lead NOC team to operate on Network incidents affecting the NOC Systems and customers' services and ensure maximum availability and performance.-Lead the NOC team to maintain network infrastructure tasks using internal ticketing systems and various standard network management tools such as Cisco Meraki, Grafana, Nagios, Zabbix, Veeam One Monitor, Orion.-Liaise and coordinate with other departments, service providers, external vendors, and suppliers on all network-related issues.-Monitor the health of network infrastructure and act upon alert/issue arises. Schedule for network maintenances.-Supervise, guide and coach engineers regarding complicated network troubleshooting cases-Supervise the daily work of engineers-Review and assign work orders and trouble tickers to staff.-Assist the training of the new personnel regarging network troubleshooting cases, network equipment installations, network architectures and protocols(MPLS, OSPF, BGP, P2P, etc) Cisco and Huawei router configuration, SD-Wan router configuration.- Responsible to manage the team to perform alarm handling, performance monitoring, access control, automation focus, 1st level incident handling & reporting, TT management arrange relevant support for the field team

Athens, Attiki, Greece

Tasked with configuring and troubleshooting border routers both Cisco and Huawei for bridging commercial clients with Internet and MPLS IPVPN circuits.My position also includes Tech Lead responsibilities that includes direct communication with the PMO (Project Management Office) for: - Assigning Field Engineers to Projects - Assigning Network Engineers to equipment configuration for said project - Evaluating and consulting our PMO if a Project can be done technically and assessing if the information we have is adequate. Since joining the company, I have trained several new employees both during work hours and on my free time, with training labs and troubleshooting scenarios.

Freelance computer repair technician since 2003.Repairs, upgrades, new builds and everything else a client would need with their computer.

Athens, Attiki, Greece

IT Consult services for a topographic company.Major implementation so far:- Installed a NAS Server with VPN capabilities - Optimized local network - Upgraded workstations for AutoCAD use

Kallithéa, Attiki, Greece

System Administration including tasks like:Setting up and maintaining a Windows Server 2016 with services as Active Directory, DNS, DHCP and VPN.Maintaining and troubleshooting local network and workstationsIn charge of cybersecurity for our local network and access to the website.

Kallithéa, Attiki, Greece

Tasked with adding new products on the company's e-shop, updating prices and organising its categories.

Athens, Attiki, Greece

- PC and Tablet repairs for customers- Maintenaning the company network and ensuring the stable operation of all workstations

No Degree, Industrial Informatics

Education record

Cisco Certified Network Associate (Ccna), Information Technology

Studying for CCNA using physical and virtual labs.