Alison Trapp Email & Phone Number

Raleigh, North Carolina, United States

Abrigo provides technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to lending solutions – empowering our customers by addressing their Enterprise Risk Management needs. Make Big Things Happen. Visit abrigo.com to learn more.With this newly created role, I'll lead the teams that delivery both software implementation and advisory services for all of Abrigo's solutions. This focus will allow us to increase the consistency of our client experience and internal operational efficiencies.

Raleigh-Durham-Chapel Hill Area

I’ve been fortunate to have had the opportunity to expand my leadership role within Implementation to oversee the Project Management, Implementation Consulting, and Client Education teams focused on our lending & credit and portfolio risk product lines. These teams work together to ensure our clients can make the most of their investment as quickly as possible.Because I was supported by a fabulous set of leaders in each of these functions, I was able to focus on the strategy and operations of the overall implementation effort. This spans from table stakes such as ensuring we have appropriate processes in place to support revenue recognition for our services to incorporating recently acquired companies into the Abrigo client care ecosystem. Another important element of my day to day was talking with prospects and clients to communicate early on clear expectations for what to expect and to build that relationship throughout our partnership. This investment allowed me to understand what works well for our clients and where we may need to adjust our approach.

Raleigh-Durham, North Carolina Area

In my role as Director of Client Education, I had the opportunity to lead a talented team of product trainers, consultants, and instructional designers. We were (and are!) tasked with providing our clients the skills and knowledge they need to use Abrigo’s software effectively regardless of each user’s role in their organization. Our approach needed to be scalable and repeatable while retaining flexibility to meet each client’s unique situation.One major accomplishment was to implement a learning management system across our client base to provide online access to learning content. We call it Abrigo University. This content ranges from interactive courses complete with knowledge tests to short how-to videos focused on a specific function to more casual webinars covering a particular topic in depth. These assets continue to provide clients assistance when they needed it while conserving Abrigo resources for more complex discussions.A second significant achievement was to re-engineering how we trained users of the loan origination solution. Over the course of many months, we consolidated training activities for these products into Client Education to allow the Implementation Consulting team to focus on software configuration. We also redesigned how we delivered the training given the implementation of Abrigo University. Specialization has provided our clients with better outcomes while increasing our efficiency.With the impact of COVID-19 on travel, we continued to re-imagine our approach in a virtual environment so that we could continue to support our clients.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Sageworks offers banks and credit unions lending, credit risk and portfolio risk software to efficiently grow and improve the borrower experience. By automating the life of the loan with Sageworks, bankers book commercial loans faster and reduce risk. Sageworks uniquely provides integrated solutions and industry experts to more than 1,100 financial institutions that achieve an average 38% higher loan growth than peers.My role on the Advisory Services team was to help our clients develop and institute appropriate credit risk management processes. We targeted the client's specific concerns around implementing policy or rating credits and offer a range of services to meet those needs, including software where appropriate.

Chapel Hill, Nc

I started Lyon Consulting to help clients meet their business needs. I focused on what I know: analyzing and communicating commercial credit risk and implementing credit policy. I partnered with clients to deliver the right solution for them. Sometimes that was training. Other times it was developing or simplifying processes and job aids to translate credit policies into everyday requirements.

Norwalk, Ct

In 2011 it became apparent GE Capital was going to be designated a Systemically Important Financial Institution. Because of my experience, I was asked to join another newly created team. The Credit Governance Team was charged with everything from standardizing policies and procedures and implementing a new risk classification system to improving documentation and changing how we looked at a borrower’s enterprise value for cash flow loans. Critical initiatives included implementing the 2013 Interagency Guidance on Leveraged Loans and participating in the Shared National Credit program. Both were focuses of my day-to-day activities.It was necessary to take a “trust but verify” approach to overseeing the portfolio. I formulated and executed risk-based reviews of risk classification assignment, valuations and impairment analyses for the lending portfolio. It gave me the chance to learn about a variety of industries and companies.Managing that amount of change required the ability to communicate effectively to my peers and management. I needed to explain not just what we were doing but why. I designed and delivered training regularly to ~400 credit risk professionals using both in-person and virtual sessions. Similar to my time with GE Capital Financial Inc., I was also the “help desk” to answer questions when people weren’t sure what to do.It wouldn’t have been possible to maintain these processes without system support. I partnered with the team that owned our key risk systems and helped design, document and test requirements for improvements. I also lead a multi-year project to digitize credit files.One of my favorite side gigs was being a part of a training course called Credit Boot Camp. This class was presented by a third-party vendor and used GE staff to enhance the learning experience for junior analysts. I designed and delivered a session on writing a credit analysis in GE Capital’s format and acted as a classroom business liaison and team mentor.

Norwalk, Ct

I returned to Connecticut in 2008 when I took a newly created role with GE’s industrial loan corporation (ILC). Transitioning the ILC to commercial assets was important to GE Capital as a way to diversify funding.I worked closely with people from the legal, compliance and finance functions to establish credit standards and processes that met regulatory requirements. Not every process was perfect the first time, and we reviewed and improved them often. Much of my role was to ensure people on the line understood these procedures. I designed and delivered training regularly and answered questions as they came up.I also was responsible representing the ILC’s interest in the loans we funded. As such, I participated in portfolio reviews and held authority for approving loan modifications and certain refinance opportunities. I regularly reviewed the portfolio, especially to ensure the loans were assigned risk classifications appropriately. When examiners visited from the FDIC and State of Utah, I met with them to discuss our accounts and oversight processes.

Norwalk, Ct And Chicago, Il

I like the term “baby banker” (borrowed from one of my mentors) to describe my time with Bank Loan Group (BLG). During this time, I underwrote and managed portfolios of syndicated cash flow and asset-based loans with increasing levels of responsibility. I learned how to talk with borrowers and agent banks in order to develop company expertise. In 2005, I was asked to move to Chicago and help with culture transfer in a new BLG office. It was a terrific opportunity.Along the way, I also worked in loan operations and closing as well as led two major projects to earn a Six Sigma Black Belt. These roles taught me the importance of good processes and understanding underlying drivers before jumping to a solution.

Stamford, Ct

I was with the Stamford Data Group division of Reuters (now Thomson Reuters) for only a few years. For most of that time, I was on the team covering Canada. My largest accomplishment was to expand our coverage of the municipal bond market, particularly in Quebec.

Nakatsu, Oita, Japan

My first post-college job may seem a bit incongruous with what was to come after. I was accepted into the Japan Exchange and Teaching Programme for the 1996-1997 program year and assigned to a city on the island of Kyushu. There I supported local English-language teachers in two different junior high schools by providing native speaking examples and interactions. I also developed supplemental student programs to promote cultural understanding, such as building a US-style mailbox for pen-pal notes and a monthly newsletter describing holidays and other American traditions. I enjoyed the pen-pal notes especially because it gave me a chance to learn about pop culture in Japan as well as share my own.

Executive Education Course In Valuation

Mba, Finance

Bachelor Of Arts (Ba), East Asian Studies

Education record

Education record