Manage 11-23 conventional and tax credit communities in Illinois, Wisconsin, Michigan, and Kansas.Lead weekly pricing and renewal calls with the ownership to review and discuss current property data, analyze trends, and develop strategies to meet occupancy and GSR requirements.Step in to help struggling properties meet company KPI’s, brought a tax credit property from 77% occupied to 95% in 45 days. Work with local counsel on changing local regulations and lease requirements for multiple states. Hire and train new employees in all levels of property operations. Create and review budgets with ownership for 11 properties. Audit lease files, ledgers, and charges for all new leases and renewals for 23 properties. Review and approve purchase order requests for 11 properties ensuring expenses are within budget.Perform monthly mid-month financial reviews for 23 properties to monitor NOI.Work with marketing to increase qualified traffic to properties based on cost per lease, choosing most effective ILS, and developing designs for website specials and collateral. Perform employee performance reviews and develop training strategies to improve on skills.Conduct regular property inspections to identify and address any maintenance or safety concerns, ensuring compliance with local regulations and company standards.

Contribute to weekly pricing and renewal calls with the corporate office to review and discuss current property data, analyze trends, and develop strategiesCollaborate and connect with property lawyers regarding evictions, lease requirements, and lease violations. Represent Red Tail Residential in the courtroom and provide necessary evidence to ensure smooth proceedings. Successfully transferred two properties from Entrada to Yardi CRM.Train and assist fellow property managers in the new Yardi CRM system during our company software transition.Create manuals and guides for property management software programs to benefit new and current employees. Formulate budgets for two apartment complexes and proposed capital projects for property improvements Designed and implemented property posters, newsletters, and marketing outreach flyers. Coordinated turns and repairs, liaising with vendors, contractors, and maintenance staff to ensure timely completion of work orders.Conducted regular property inspections to identify and address any maintenance or safety concerns, ensuring compliance with local regulations and standards.Manage property teams ensuring weekly KPI’s were met including occupancy, trend, and make-ready rate.Administer renewal offers to current residents and maintain an average 75% renewal rate while raising rents and average of 8%.

Managed tenant requests, screenings and rent collecting. Fixed minor issues. Maintained 100% lease renewal rate since property take-over in 2015. Managed move-in and move-out process, lease renewals, and unit showings.Increased property value by 120% in one year.Performed routine and 24/7 emergency maintenance for multiples units.Increased total property rental income for four units by 200% in two years. Managed budgets, rent rolls, schedules, and contractors.

Communicated with residents promptly and professionally regarding inquiries, concerns, and requests.Prepared notice to vacates, coordinated move-outs, and performed unit inspections.Processed financial move-outs and sent outstanding balances to collections, filesCollaborated with the property manager in day-to-day operations of multiple properties, ensuring efficient and smooth running of all activities.Conducted accounting month end procedures to ensure accuracy and compliance.Administered leases agreements, lease renewals, and lease addendums.Compiled financial analysis, including rent collection, expense tracking, and preparation of financial reports.Supported marketing and advertising efforts, including creating and updating property listings, and managing online platforms.Maintained professional relationships with tenants, vendors, and contractors, fostering positive working relationships and ensuring effective communication channels.

I mentored and trained leasing consultants in Entrata and Yardi Voyager property management software programs. I prepared, planned, and executed resident events, gaining sponsorship from local businesses and vendors. Performed financial duties such as organizing and entering purchase orders into Yardi.Communicated with residents with delinquent accounts, posted rent checks, and performed financial move-outs. Managed scheduling for leasing team with a 7 day work week complying with Company and State policy.

I created digital and print collateral for events such as weddings and bar/bat mitzvahs. These projects included logo and apparel design, flyers and promotional materials, restored photographs for montages, and assets for digital videos. I also created motion graphics for a children's book read-along video. Manage budgets, project proposals, deadlines, and reporting. Prototyped mobile UX designs for a variety of applications.

Co-founded a new bakeware kit business for cocktail cakes, where I invented award winning products and led the design and application of a new brand. Managed multiple duties and projects, as well as employees and team members. Led sales and marketing strategies that increased sales by 220% in 2 months. Maintained high customer service ratings and relations leading to an increase in repeat buyers. Recognized industry wide demographic change and implemented new marketing plans to stay competitive. Invented award winning products that reduced manufacturing cost by 50%. Managed multiple projects and contract employees. Created innovative retail packaging design that saved space and cut costs by 75%. Co-founded a new bakeware kit business and led design and production.

Boosted apartment leads through marketing photographs. Collected rent, wrote leases, renewals, and amendments and recorded the information into Yardi.Scheduled and performed showings for 600 units.Trained incoming Leasing Assistants on company protocols and customer service.Conducted move-in and move-out inspections and procedures.Rebooted company social media campaign and implemented marketing strategies that increased overall positive feedback.Connected with current and prospective tenants to gather information and ease the rental process.

Connected with current and prospective tenants to gather information and ease the rental process. Boosted apartment leads through marketing photographs. Rebooted company social media campaign and implemented marketing strategies that increased overall positive feedback. Trained incoming Leasing Assistants on company protocols and customer service. Conducted move-in and move-out inspections and procedures. Scheduled and performed individual showings for 600 units. Collected rent, wrote leases, renewals, and amendments; recorded the information into Yardi.

Illustrated and helped write a children's book called The Waiting Wall. Work included character design, scene design, storyboards, and first to final drafts of artwork as well as writing and copy editing.

Performed data and image collection for dynamic ads database. Coded and designed flash animation for digital banner ads