Antoine Trespaillé Email & Phone Number

Romainville, FR

Région De Boulogne-Billancourt, France

Operational management of a team of 6 members(Support level 1/2/3 - Suppliers / Buyers / Administrators)- Hiring- Target Management- Coaching- Trainings- Escalation management and Technical support (Interfaces, API, SSO, SFTP,...)Part of an international support team

Paris Area, France

• In charge of Product Support in France towards Projects and Support teamsIn close relation with the international product teams. SME (Subject Matter Expert) e-sourcing/SVM/Contract
• Part of the priorization of the enhancement of the solution (Enhancement requests/ Working Groups)
• Good Practices management and process modeling propositions
• Managing internal requests on the tool using a ticketing tool (ElemenTool)

Boulogne-Billancourt Area, France

• In charge of Product Support in France towards Projects and Support teamsIn close relation with the international product teams. SME (Subject Matter Expert) e-sourcing
• Part of the priorization of the enhancement of the solution (Enhancement requests/ Working Groups)
• Good Practices management and process modeling propositions
• Managing internal requests on the tool using a ticketing tool (ElemenTool)

Boulogne-Billancourt Area, France

• In charge of the operational support (Suppliers / Buyers / Administrators / Projects)Project management during the contract of the client (Migrations / New features / Change management)
• Help and consulting operations on E-Auction settings and monitoring
• Clients follow up during the contract, steering comity, quotations, invoices

Massy Palaiseau

• En charge de l'assistance aux utilisateurs finaux sur le système d'information du groupe Carrefour (PSS)Et déploiement des systèmes « OneRèf » (réduction du nombre de S.I.) et « Mise à l’assortiment »PSS (Pro Shipping.
• Accompagnement utilisateurs- Formations, Support, Études et proposition de processus, Changement de serveurs applicatifs- Développement de solutions: Création d'outils de gestion des formations (Inscriptions et.

Hong Kong

• In charge of the end users support on the Carrefour Information System (PSS) And projects coordinator for the Supply Chain.PSS (ProShippingSupply) - Developed by DDS Logistics - www.ddslogistics.com (Pre)–Referential.
• Process and application support: - Direct support and advice to Asian sourcing offices (on site, mail, phone)Hong Kong, Shenzhen, Bangladesh, India [at least one visit a year]- Audit and business process modeling in.
• Solution development: - Conduct requirements for the development and implementation of solutions (Supply Chain)Process implementation for automatic creation of containers in PSS system with EDI messages exchanges.
• Customer support:- Technical support to the end users, ensure the quality of service, part of a global team 4Persons in France, 2 in Spain, 2 in Shanghai, 1 in Hong Kong (me)- Organize and trained Internal and external.

Région De Paris, France

• Project Manager on product assortment management system: Opticat
• Collect and Formalization of business requirements: Catman Panelists
• Creation of work processes about assortment and buying management
• Category Manager Training on processes and information system
• Coordination with teams for the evolution and deployment of Opticat

Master'S Degree, Management, Economics, Marketing

Activities and Societies: Export mission for French company: Solaris, France24, FlexEdtions2008 / 2011 Master of Management and.

Html5 - Css3

Javascript, Computer Programming

Master'S Degree, International Business

New York - USA

Master'S Degree, International Business

Tokyo - Japan

Higher Technician Certificate, Management Of Commercial Units

Activities and Societies: Trainee in Virgin Mega-store