Atri Chatterjee Email & Phone Number

Bengaluru, Ka, In

Banglore,India

Worked closely with EMEA and APAC team to maintain optimum levels of communication to effectively and efficiently complete projects.Increased customer satisfaction by resolving primer order issues.Used critical thinking to break down problems, evaluate solutions and make decisions.Developed team communications and information for meetings.Used coordination and planning skills to achieve results according to schedule.Created plans and communicated deadlines to ensure projects were completed on time.Used Microsoft Word and other software tools like E1, Salesforce, KoFax to process orders and other communications.Carried out day-day-day duties accurately and efficiently.Developed and maintained courteous and effective working relationships.

Bengaluru, Karnataka, India

A customer oriented and excellent communicator experience as a Customer Support Executive. Excellent in converting the cold calls into new assignment. Expertise in working with a team. Attaining daily, weekly and monthly targets specified by the process.Adhering to the schedule as prescribed by the TL.Attending escalation calls apart from taking normal calls.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

India

Project : FlipkartAchieved highest levels of productivity, handled over 800 calls per week averaging 134+ calls daily.Noted for achieving the highest level of target provided.Selected to create new procedures to improve department productivity and train new team membersActively listened to customers, handled concerns quickly and escalated major issues to supervisor.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Drove operational improvements which resulted in savings and improved profit margins.Promoted as SME and Acting team leadProject : LenovoProvided Tier 1 IT support to non-technical internal users through desk side support services.Resolved issues with systems, hardware and telephones quickly and accurately.Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.Performed tests of functionality, security and performance of different workstations and devices.Identified and solved technical issues using variety of diagnostic tools and tactics.Installed, modified and repaired software and hardware to resolve technical issues.

Bachelor Of Technology - Btech, Instrumentation Technology/Technician, 6.7

Education record