Armand Triepels Email & Phone Number

Eindhoven, Nb, Nl

- Overall co-responsibility for daily operations and P&L;- Overseeing innovative projects (research for hotel construction);- Marketing and sales activities;- Central point of contact.

- Developed business models for international expansion and the establishment of new branches (United States and United Kingdom). This process started in my previous role;- Supervised the entire startup of these organizations;- Conducted market research and preparation for expansion into Germany, France, the Philippines, and Scandinavia;- Researched opportunities for companies looking to open a location in Europe through a Joint Venture. This task began in my previous role.

- Responsible for all operations and logistics- Helping to growth the company (started with 5 employees including three owners, April 2022 status 130+ employees, 15+ open positions)- Making business cases to set-up new business models (worldwide)- Helping set-up new locations of MolGen (for example United Status, United Kingdom)- Set-up all operational and logistic processes for the company from scratch- Responsible for all buildings and facilities (5 buildings, 4 renovations, 2 location moves)- Manager of the Shared Service Center (procurement, sourcing, import and export, orders, processes, finance)

Maastricht, Limburg, Nederland

- Minor New Business Development- Masterclasses Hotel Management- Coaching and lecturing of students

- Entrepreneur- Set-up a business; selling local- and handmade facemasks. Business model is to help people who lost business due to Covid-19 and to create revenue for them- Stopped the company due to non competitive prices anymore, without changing the business model

Amsterdam En Omgeving, Nederland

(Pillows Hotels is part of the Investment Company of Alex Mulder. After joining his company Unique, I have been asked to continue working for Pillows Hotels.)- Pre Opening- Responsable for the whole operations, own Profit and Losses (staffing, sales and marketing B2B, B2C, finance, concepting) for a new property of Pillows Hotel Collection. - Due to Covid-19 the board of the company made the decision to postpone the opening of the Residence for an undetermined time. This means that my function became supernumerary and I lost my job.

The Netherlands And Belgium

(Pillows Hotels is part of the Investment Company of Alex Mulder. After joining his company Unique, I have been asked to continue working for Pillows Hotels.)- Development of an uniform Sales process within the IHMG group- Projects (fairs, events, customer journey and implementation salessystem)- (Co-)creating great experiences for our guests and clients of our partners- Increase the niche markets- Cross sell of the current clients to other IHMG properties- Expend sales and marketing activities

Nederland

(Unique was founded by Alex Mulder. I joined with the former board of Unique his other company Pillows Hotels.)- Relationshipmanagement and expansion of Key Accounts with a national work area - Assigned accounts are: ANWB, CED/SOS International, Monuta, Royal Dutch Shell, Transavia and Vereniging Eigen Huis- Managing six client teams (23 employees)- Project- and processmanagement and innovation based on data analyses- Implementation- and migration management from hire processes- Secure all contract agreements and SLA’s- Responsible for the growth of market share and customer satisfaction- Negotiations rates- Total year budget 2018: € 17.800.000,-- Result YTD January - Oktober 2018: 102%

Amsterdam Area, Netherlands

- Maintaining the intensive contact with our clients and prospects (customer relationship management) and negotiating with them about the contracts- Approaching of New Business (cold calling)- Implementation of the NPS System (customer satisfaction) - Encouraging regional cooperation within the 9 offices in Amsterdam- Realize the match between candidate and client

Sheraton Amsterdam Airport Hotel And Conference Center

- Service recovery with keeping an eye of the revenue and cost-control - Increase the guest satisfaction- Recognize sales opportunity’s and starting up the lead management with them- VIP- and airline crew counseling and -support- Keeping an overview between the different departments and giving advices- Crisismanagement

Maastricht En Omgeving, Nederland

- Sales / Recruiting new clients- Managing on big events and projects up to 60 employees (per projectmanager)- Accountmanagement - Recruiting new employees- Contactperson between the associates and clients- Assistant Banqueting Manager - Leading Projectleaders, Jobcoaches, Service associates, Bar associates, Kitchen associatesI combined this job with my study and worked for a year fulltime.

Maastricht, The Netherlands And München, Germany

- Contactperson between the employees and the clients- Assistant Banqueting Manager - Leading Jobcoaches, service-, bar- and kitchen associatesI combined this parttime job with my study.

Maastricht En Omgeving, Nederland

- Coaching the new employees- Trained new employees

Maastricht En Omgeving, Nederland

Munich Area, Germany

- Creating working schedules- Processing operating cash flow- Administrative operating processes- Crisismanagement

Maastricht Area, Netherlands

- Organizing events - Getting in contact with the clients- Operational responsibilities during the several events

Maastricht Aachen Airport