Atron Thorne Jr. , Itil Information Security Officer Email and Phone Number

Develop and manage an agency information security program that meets or exceeds the requirements of COV IT security policies and standards in a manner commensurate with risk.Verify and validate that all agency IT systems and data are classified for sensitivity.Develop and maintain an information security awareness and training program for agency staff, including contractors and IT service providers. Require that all IT system users complete required IT security awareness and training activities prior to, or as soon as practicable after, receiving access to any system, and no less than annually, thereafter.Implement and maintain the appropriate balance of preventative, detective and corrective controls for agency IT systems commensurate with data sensitivity, risk and systems criticality.Mitigate and report all IT security incidents in accordance with §2.2-603 of the Code of Virginia and VITA requirements and take appropriate actions to prevent recurrence.Deliver quality Application Security and support through security administration of application, effective and efficient problem identification and resolution, production service, and systems administration support tasks to ensure computer applications assist DOC is achieving its day-to-day mission. Provide technical guidance and assistance regarding information security matters, audits, guidelines, standards, policies and procedures. Support implement the Department’s overall Continuity Of Operations Plan (COOP), and assist in ensuring IT Disaster Recovery (DR), COOP plans, Business Impact Analysis (BIA) and Security Awareness Training (SAT) activities are regularly reviewed, revised, and tested.

VA Staffing's effective solutions rely on successful methodologies and best practices tested through years of managing complex projects in a variety of high paced environments. We use information based on decisions to support our recommended solutions. Our expertise helps you derive key insights from relevant data to enhance strategic, tactical and operational decision-making that aggressively improves your company's bottom-line. Beyond our business core competency, we provide professional talent search services for the entire life cycle of the hiring process - contract, to-hire and permanent basis.We integrate, implement, and support IT systems that deliver business intelligence and operational efficiencies to local, state wide and national businesses.VA Staffing offers on-site service and repair for computers, servers, printers, scanners, storage devices, and more. VA Staffing also provides project implementation and rollouts, product upgrades, and IMAC (installations, moves, adds, and changes. Desktop support, helpdesk, IT service management, project management, system admin, network admin, DBA's and many more complete our service portfolio. VA Staffing specializes in consulting on the development, integration, and operation in the Information Technology. We offer complete solutions for Company that need to meet Service Level Agreement.

Provides IT support and technical assistance to state and law enforcement personnel in a Windows environment. Installs and configures PC systems and related equipment at VSP sites. Configures and builds standardized PC and laptop load sets. Utilizes Symantec Ghost imaging software to place load sets onto PCs. Maintains Library of Ghost images on server and hard drives. Troubleshoots, repairs, and replaces PC systems, peripherals, and related networked communications equipment for LAN. Installs and maintains client software on Microsoft Windows 98, 2000 and XP. Provides NT Domain administration duties. Provides hardware/software upgrades when necessary. Troubleshoot/analyze PC desktop hardware, operating systems, software and networks. Programs dial-in modems and VPN for remote and laptop users. Maintains inventory of parts and equipment, responsible for accountability. Works with vendors to insure proper implementation of warranties sends and tracks returns when necessary. Extensive knowledge of PC hardware; knowledge of PC to mainframe communications programs; knowledge of PC operating systems and application software, including, but not limited to, Microsoft Windows 98/NT/2000/XP and Office 97/98/2000/XP/2003. Knowledge of McAfee antivirus and Symantec Ghost software. In-depth knowledge of TCP/IP, local and wide area networking. Basic knowledge of Windows Server and Exchange troubleshooting and administration.

Supports corporate desktop hardware, operating systems and applications, through direct interaction with the end user and the help desk. This position is responsible for the correct operation of newly installed or replaced hardware and software for all business channels. Support Replacement Parts and Systems to include Desktops, Laptops, Monitors, Printers, and Peripherals. Support Brokerage Operations Applications including but not limited to Smart station, ILX, Rumba Back office, Janna, Focus and End User Connectivity. Point of Contact to Trouble-shoot and escalate both Software and Hardware Issues involving Various Applications and End Use Network Connectivity. Dispatch and assist Field Technicians for Assistance with Move/Add/Change work. Understand, Maintain and Operate a Data Recovery Environment Including Receiving and Processing the Equipment and Recovering and Restoring Data. Train Customers on certain Hardware and Software products. Support Remote Users in the Installation and Use of Brokerage Operations Applications and Remote Access Software. Perform all other duties as assigned.

Responsible for maintaining a multi-user computer system, including a local-area network (LAN). Typical duties include: Adding and configuring new workstations. Setting up user accounts Installing system-wide software Performing procedures to prevent the spread of viruses. Allocating mass storage space. Perform Backups of tapes and server with Backup Exec. Install user IP Phone and connect to the patch panel. Install Active Xperts Network Monitor. Configure Cisco Router on the network. Configure and install VPN software. Responsible for the entire Server on the network.

Provide Server support and Printer support for all PMUSA site / remote facilities. Installs, troubleshoots, services and repairs IBM Server / Compaq Server. Installs, troubleshoots, services and repairs IBM label printer, Zebra, Printek, Printronix. Connects Server and printer terminals to existing networks. Investigates user problems and makes recommendations regarding repairs. Manage ticket tracking system to insure SLA is completed. Demonstrates a consistent sense of urgency and follows up on open issues to insure resolution. Logs and properly documents all issues and follow-up information. Maintaining accurate inventory of service calls and parts that are order. Configure and install VPN software.

Provide services as a Desktop Support Specialist to install and maintain Pc's across the LAN for Genworth Financial. Provide break-fix support and software trouble shooting .Understanding of the components within LAN/WAN networks to include network connectivity and remote access technology. Configure and install VPN software. Understanding of workstation system principles, operating systems, system configurations, utility programs, operational procedures and automation concepts. Thorough understanding of hardware and peripherals. Dell Desktop- GX60, GX110, GX150, GX260, GX280 (also on-site) Dell Laptops- Latitude D500, D400, C600, C610, C400, D610 and X1 (also on-site) Experience supporting the following Operating Systems: Windows 95/NT/2000 (required), XP and Linux/Unix. Supporting the following applications: Microsoft Office 2000, 2003 Outlook 2000, 2003. Internet Explorer; data migration as required Support the roll-out of new desktop/laptop systems to the user community. This can include: Receiving new systems from manufacturer and recording system status in the asset management system Installation of standard images installation of departmental applications Schedule and deploy new systems to users deskside Transfer data from old system to new system Track asset inventory, warranty and license information and update the asset management system when a desktop visit shows a configuration that differs from what is recorded As required, supply monthly status reporting to site management.

Utilizes resources such as Knowledgebase's, websites and help desk tools to locate solutions to known problems. Troubleshoots system problems and provides solutions using specific product knowledge, system utilities, and operating environment. Configure and install VPN software. Escalate problems and issues to a higher level of support as appropriate. Demonstrates a consistent sense of urgency and follows up on open issues to insure resolution. Logs and properly documents all issues and follow-up information. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Perform basic computer software installations/upgrades. Reviews and maintains solutions documented in knowledge management and problem resolution software. Maintain technical knowledge of supported products through ongoing training. Maintain high level of customer support through teamwork and communication of technical/procedural issues. Balance multiple shifting priorities. Provides training to other team members as needed. Proactively seeks out solutions to less common problems. Serve as a resource for process and procedures redesign or development. Participate on special projects as assigned. Call upon to act as a technical resource to others. Supporting user needs for BB&T Branch, Corporate, Trust, Mortgage, Investment, and Insurance Services. Configured and load all operation systems that consist of Windows 95, Win NT, Win 2000, and Win XP. Installing and configuring email, MS office 97 and 2000, dial-up software, local and network printers and also palm devices. Repairing and troubleshooting Compaq Proliant 1850R and DL 360 Servers. Perform Backup and recovery of user data during service and moves. Installing Nortel Baystack 450-24T Switches, Bay Network 150 10 Base-T Hubs and whips to Krone

Assisting the Senior Analyst in quality completion of request work via a work order at Capital One sites in Richmond Va., Area. Configure and install VPN software. Capital One IT environment is characterized by an internally developed client/server business applications, network based mainframe, sever connection desktop productivity application that are all accessed via desktop, laptop computer system; Connected to robust LAN / WAN network infrastructure and support for the end user. Work order Analyst assists the Senior Analyst in providing an interface between End User Support and business located at the assigned sites. As such, the Analyst in responsible for maintaining satisfactory service levels with their business unit. Essential functions: Implementation and tracking of end user computer work orders and for the coordination of these requests with various departments and service providers involved. Works with their Senior Analyst to identify and escalate potential / recognized. Issues within a work order that require a high level of expertise. Ensure that the required End Services policies, processes, procedures, standards and documentation are satisfied. Provide preventative maintenance with VTC equipment.

IT specialist for the Virginia and Metro Richmond area. Support the entire clients that consist of fortune 100 company and above. Service and repair all warranty and non-warranty parts. Response in the guideline of the service contract. Guarantees a 6 hour response at a minimum for break/fix service calls, for designated sites, 4 and 2 hour response. Duties include but not limited to: receive calls for dispatch center and then contact the end-user. Diagnose the problem and come up with the solution. Configured and loaded all operation systems that consist of Windows 95, Win NT, Win 2000, and Win XP. Installing and configuring email. MS office 97 and 2000, dial-up software, local and network printers and also palm devices. Repairing and troubleshooting Compaq Servers. Perform Backup and recovery of user data. Implement of new applications, application integration, and implementation of information technology infrastructure. Specific services include project planning, project management, detailed design, applications development, and implementation of all interfaces. Maintaining accurate record of service calls. Performing repairs and upgrades on Dell, Compaq, IBM, HP, and Gateway PCs.

Provide desktop, data and voice support to Sprint clients in the Richmond, Farmville, and South Hill Virginia areas, as well as other locations encompassed by those city boundaries, total approximately 200 clients. Responsible for receiving and resolving incoming computer related calls from end users across the organization. Receive, analyze, monitor and resolve network problems in timely fashion with minimal guidance from higher level technicians or supervisor. Configured and install a variety of software that consists of Win 2000, MS office products, PeopleSoft 8.4, Norton Virus, Peregrine- Service Center Systems etc. Installation of variety of hardware that consist of NortelPBX installation, Cherry Keyboard, Point Of Sale, APC Machine, Dell PC, HP LaserJet printer, IKON color printer, Lanier printer, Compaq PC, Cisco Server, switcher, and router. Configure and install VPN software.

Implementation of new users and computer equipment in BB&T branches in Central Virginia vicinity. Provide phone support for over 80 branches and 1000+ users in Central Virginia. Supporting user needs for BB&T Branch, Corporate, Trust, Mortgage, Investment, and Insurance Services. Configure and install VPN software. Configured and loaded all operation systems that consist of Windows 95, Win NT, Win 2000, and Win XP. Installing and configuring email, MS office 97 and 2000, dial-up software, local and network printers and also palm devices. Repairing and troubleshooting Compaq Proliant 1850R and DL 360 Servers. Perform Backup and recovery of user data during service and moves. Installing Nortel Baystack 450-24T Switches, Bay Network 150 10 Base-T Hubs and whips to Krone 50 pair disconnect blocks. Maintaining accurate inventory of service calls and installs with Citrix tracking system. Perform repairs and upgrades on Dell, Compaq, IBM, HP, and Gateway PCs. (IMAC) Install Move, Add, and Change, PC systems at all BB&T sites. Assist with merger teams on conversions.