Hardware and software troubleshooting on network devices for Tier 2 associated companies

-> Performing I.M.A.C. engineering over Microsoft Active Directory Domain Services & Azure active directory for over 1000 users-> Performing 1st Level Support by assisting in Jira ticketing system management, providing user support for over 2120 cases concerning software & hardware malfunctions with an average satisfaction score of 4.8/5 in Help Desk tickets-> Call center service—for over 200 case studies concerning Desktop & Laptop issues on a monthly basis with Dell's… Show more -> Performing I.M.A.C. engineering over Microsoft Active Directory Domain Services & Azure active directory for over 1000 users-> Performing 1st Level Support by assisting in Jira ticketing system management, providing user support for over 2120 cases concerning software & hardware malfunctions with an average satisfaction score of 4.8/5 in Help Desk tickets-> Call center service—for over 200 case studies concerning Desktop & Laptop issues on a monthly basis with Dell's assistance for computer service Show less

-> I worked as technician of Pension's Computer Department-> I supervised I.T. hardware & software to ensure proper operation, supplementary reporting malfunctions (e.g. call center service issues) to Department's supervisor

-> I have worked as part of engineers group at O.T.E.'s technical departments in Piraeus & Nikaia, maintaining PSTN, ISDN & VoBB-based Telephone Line Connections for all citizens in the municipalities of Ag. Rentis, Piraeus & Nikaia -> I worked supplementary as Field technician's assistant on daily scale connection operations & offering on-site customer service when necessary.

Conducted in tactical base maintenance on computer's laboratory equipment to ensure cleanliness and proper operation, supplementary supervising laboratory equipment for proper operation and reporting malfunctions to Laboratory's supervising professor.