A Iman Email & Phone Number

• Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicate and coordinate with internal departments and third parties to meet customer requirements• Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures• Shipment/order management• Input and timely update of sales activities utilizing the CRM system• Request/Obtain service quotations and optimize costs, negotiations• Research of reliable shipping agents• Timely and accurate scheduling of bookings• Coordinate customs brokerage if requested by customer• Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)• Prepare, assemble, and process shipment documentation and billing.• Monitor and control services• Process shipments in line with Company standards about accuracy and expected productivity as measured by Key Performance Indicators• Prepare a proper invoice and control the payment by the customer and the payment to counterparty

Research rates and schedules routing from shipping line and prepare shipping documents for Export shipmentsMonitoring and following up on export shipments and checking shipment status regularlyReview all invoices received from vendors for accurate and correct billing and processing in internal systemsDesign, develop, and implement driver acquisition processesSetup the drivers' SOP and be in charge of drivers' qualityBuild and retain a high-activity driver communityAchieve total alignment with local teams when executing new initiatives

-To actively promote products within the sales territory and maintain the existing customer base but with a strong focus on targeting new accounts- Undertake proposals, including the calculation of sales prices to achieve sales- Support sales with demonstration, exhibition, and negotiation to achieve targets- Maintain regular contact with all customers’ especially key accounts- Attend sales meetings and ensure that all subsequent action required is undertaken