o Create, schedule, and monitor posts for social media channels that increase organizational awareness, public engagement and overall effectivenesso Assist in brainstorming and drafting articles for monthly newsletter and quarterly blogo Build relationships with clients to gather service feedback and stories to publish in newsletter and blogo Create and manage the Editorial Calendar with relevant events and awareness days to build community engagement

o Brainstorm, develop and outline various concepts for fiction and biography content currently in progresso Conduct thorough research on specific subject matters to ensure accurate and in-depth contento Practice storytelling and narrative techniques to create engaging and relatable contento Manage self-imposed deadlines to maintain consistent progress and overcome writing challengeso Edit and revise drafts to enhance clarity, tone, and overall structure

*Office of the Customer Department wide Spotlight Recognition for Exceptional Customer Experience - featured in the PNC December 2022 Newsletter*o Work the highest-level escalations involving allegations, social media threats, legal action and regulators o Correspond with customers within 24 hours via phone, e-mail and written responses to advocate and understand their needs o Research origin and validity of each high-risk complaint and take appropriate steps to provide a resolutiono Identify trends of potential risks and negative customer impact to determine improvement opportunities for policies and procedures o Evaluate, analyze and coordinate the resolution with appropriate business leaders, while considering regulatory, legal and investor requirements within the mortgage business segments.

• HLC Champions Award (2020) – Top producing Loan Officer of the year• Market All-Star Award (2021)- Top performers with perfect customer satisfaction surveys and highest cross-sell conversionso Recommend loan solutions in accordance with lending guidelines that are aligned with client financial needso Manage a portfolio of customers and identify prospective cross-sell opportunities to retain and bring in new clients and referral business; originate and prepare loan applications for completion.o Team leader, work closely with procurement, processing and underwriting to ensure a smooth transition of loanso Set and exceed sales goals, quarterly bonuses, and corporate projections in alignment with growth strategies

o Contribute in design and content of website and brochureo Create photo spreads for events and online web forumso Assist in optimal pricing packages to ensure profitable outcomeo Research competitive and growth strategies and implement into marketing plano Offer insight about social media marketing trends

o Process VA sales and purchase orders using the AccountMate accounting management systemo Connect with VAs and retail consumers on a national level to build long-term client relationshipso Create and collaborate on catalog, flyers and other marketing effortso Manage client and financial date on the Microsoft Dynamics point of sale system o Engage in the development of annual product shows and various corporate events

o Write news and feature marketing articles on professionals and events in the business industryo Connect with subscribers and promote feedback through social media forumso Interview local personalities for profiles and opinionso Design and conduct survey research and analyze data for research articleso Administer professional webpageReview my Examiner page and articles here:http://www.examiner.com/marketing-132-in-aurora/anam-shaffie

o Manage reservations, check-in/out guests using the MICROS OPERA Property Management System o Gather information and empirical research for sales and marketing action planso Set up banquet room of hotel for meetings and eventso Balance cash running log and shift reports

o Edit articles and case studies for e-newslettero Assist in the design, layout and content of the website and brochureo Connect, built relationships and partner with educational institutions across the U.S. o Draft and edit business correspondence to donors, sponsors and government officialso Plan and raise money for fundraising events for the Chicago Networko Create and organize client data and financial data using Microsoft Excel

o Write articles that analyze music industry trendso Contribute ideas regarding further growth