Annabelle Torres Stefanski Email & Phone Number

Ridgewood, New Jersey, Us

Responsible for the operational development, integrity and development of processes for (16) sixteen cardiology offices.

Whippany, New Jersey, Us

Director of Operations* Accountable for the operational development, and improvement of processes, for 8 urology offices - 180 employees* Collaborated with all 8 GSU division practice managers and 26 providers to formulate, implement, and support activities and projects that promote patient satisfaction and company growth, while maintaining levels of clinical quality, outcomes data, patient experience and physician efficiency* Engaged with the Atlantic Health System marketing and public relation departments to develop and implement plans for promoting an increase in GSU services across the book of business* Formulated and implement strategic and long-term planning activities ensuring increased success of the surgical centers to provide clinical patient quality care, efficiency and patient satisfaction * Monitored results, action plans, and lead and facilitated improvement activities required to reach and exceed established Key Performance Indicators for the providers, staff, and each of the practices* Engaged in the development, implementation, and monitoring of strategic and capital plans/budgets and business plans* Supported the practices in the transition from the previous EMR system to AHS’ supported EMR system (EPIC)* Formulated and implemented an EPIC training manual used across all practices and divisions

* Managed a cardiac practice with two offices and a staff of 34 employees – consisting of clinical staff, medical records department, cardiac imaging technicians, and administrative staff along with 11 providers* Contributed to the strategic and long-term planning activities to ensure success with Key Performance Indicators for the providers, staff, and the practice as a whole* Developed, implemented, and monitored annual budgets for the practice * Monitored variances regularly and modify operations if necessary, to ensure that financial targets were met* Conducted practice reviews including review of profit and loss statements, incentive programs, and physician productivity* Worked with the Director of Revenue Cycle Services to coordinate billing activities and ensure that billing policies were implemented.* Developed, updated, and implemented policies and procedures for the management of the practice. * Exhibited leadership and fostered commitment towards continuous quality improvement, safety, and the patient experience* Managed an active, on-going process of improving patient satisfaction that was specific and measurable - Maintained a patient/customer focus as evidenced by patient satisfaction scores and other indicators - Managed daily practice operations to ensure efficiency and effectiveness including patient scheduling, billing, and the coordination of imaging services* Maintained all provider credentialing and coordinate credentialing with other healthcare institutions that are aligned with the practice’s providers* Completed monthly report preparation, including, but not limited to tracking visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT explanations, and revenue* Created and sustained an environment that fosters trust and team member engagement

NORTHEAST ORTHOPEDICS & SPORTS MEDICINE, ROCKLAND COUNTY, NY (JAN 2017 – 2019)Practice Manager* Managed three orthopedic divisions and a staff of 24 employees and 8 providers – that are responsible for 35% of the company’s revenue* Established operational protocols which improved productivity, efficiency and accuracy by 50%* Developed protocols that increased collections by 20%* Optimized the physician’s schedule templates which resulted in improved productivity, efficiencies and had a direct impact in increased revenue* Managed external alliances such as: Horizon Pharma (Pennsaid, Duexis), Depuy (Monovisc, Orthovisc), Breg (bracing equipment), Stryker (medical devices) * Negotiated pricing and terms * Leveraged analysis to track compliance and financial assessments * Compared and review costs and reimbursements* Led a cross functional process improvement project which developed standard operating procedures and work instructions for radiology staff, medical assistants and administrative staff* Developed and implemented quality assurance metrics * Created quarterly reporting to ensure compliance with the Medicare Merit Based Incentive Payment System* Developed an instructional manual for the patient portal and its accompanying marketing materials

MERCK & CO. (MERCK-MEDCO MANAGED CARE), FRANKLIN LAKES, NJ (APR 1997 – SEP 2000) Senior Manager, Health Management Operations (Dec 1999 – Sep 2000)* Managed all operations for 16 Health Management programs serving more than 1 million enrollees – including designing and implementing all related systems and business processes for support* Created accurate, detailed requirements and metrics for analyzing and evaluating the success of programs * Pinpointed, developed and enacted continuous improvement opportunities to ensure consistent process and program effectiveness* Proactively served as the primary liaison between all operational departments (~120 employees) – including Information Systems, Call Center, Production and Marketing Communications* Monitored program participation and implementation, resolving any issues which arose Product Manager, Health Management (Apr 1997 – Dec 1999)* Oversaw all design, development, implementation and annual budget processes for cardiovascular programs – from initial product concept to book of business rollout covering 55 million lives * Supervised a cross-functional team while driving the timely implementation of clinically effective programs* Built, maintained and managed relationships with Alliance Partners

CORNING FRANKLIN HEALTH (CFH), Upper Saddle River, NJ (Feb 1995 – August 1996)Cardiac Project Manager* Managed request for proposal process for the establishment of a nationwide cardiac network* Analyzed Medstat and provider outcome data for the selection of cardiac centers* Responsible for the creation and distribution of patient and client communication materials

Associate’S Degree, Health Services/Allied Health/Health Sciences, General

Bachelor Of Science, Business Administration And Management, General