Adam Stein Email & Phone Number

- Self-employed part-time portrait and event photographer- Managing client communication, scheduling, payment, photography, and deliverables- Implemented a photo gallery PHP tool with custom theming to serve proofs to clients- Using PHP, MySQL, and JavaScript, added shopping cart functionality to the photography proof gallery allowing clients to order high quality prints, generating an additional average revenue of $150 per order

Application Support: - Designed, prototyped, and utilized proprietary help desk support ticketing system software to maintain data security while providing real-time end-user SaaS application support for customers working with sensitive personal tax data and Circuit Court Land Records - Performed research and troubleshooting of .NET and XML code to identify software corrections, reducing future errors by 90% - Developed and maintained nearly 60 tax tool calculators yearly in accordance with the IRS and State tax codes - Managed datacenter infrastructure working within the budget to purchase, install, and configure four (4) physical servers running VMware vSphere, along with the creation of over 20 virtual machines to act as web and database servers - Coordinated SonicWALL firewall security patches, performed system and security updates on Windows servers, monitored physical hardware servers and 10 other network components, replacing parts as needed - Administered Mixnet’s Google Workspace accountCustomer Intimacy: - Communicated with over 75 customers daily regarding SaaS applications and applied their feedback as part of the business decision making process and application development goals - Created and maintained over 50 tutorial videos, technical documents, and knowledge base articles of common customer questions allowing for increased support case efficiency and decreased response time - Monitored network performance and evaluated the needs of new network hardware to ensure customer satisfaction and near 100% uptime - Managed strategy for hundreds of user accounts with access to firewall, servers, and custom software applications

Winchester, Virginia, United States

- Redesigned the city website using web accessibility standards- Worked with over 10 departments in the city to make sure their section of the website stayed up to date- Assisted IT staff as needed by providing basic network, computer, software, and email support to more than 100 city employees

Winchester, Virginia, United States

- Provided IT help desk support for Call Center Representatives and other NWF employees, as well as using established procedures for setting up new computer systems for deployment- Worked with other departments to automate their nightly reports, reducing paper and printing needs as reports were saved electronically and emailed to department managers directly

Winchester, Virginia, United States

- Assisted customers by phone to answer their questions about NWF products so they could complete their catalog orders during that call or on through the website