N Kiran Kumar Attaluri, Pmp Email & Phone Number

Adelaide, South Australia, Australia

Australia

Oktal Sydac specializes in simulation technology, advanced graphic design, and the development of IoT-based applications tailored for simulators. As an IT Project Manager, I took charge of a diverse portfolio of projects for government clients in South Australia and Thailand. My responsibilities include preparing and updating project schedules, resource allocation, and monthly budget forecasting.I successfully managed software upgrades for three different models of full-cab simulators for clients in Australia and overseas. Key tools and applications involved in the software development process include MATLAB Simulink, ArcGIS, and Unigine.To address the travel challenges posed by the COVID-19 pandemic, I facilitated remote testing of physical simulators across multiple locations, including France, the UK, and Thailand. This innovative approach ensured seamless testing without requiring engineers to be physically present on-site.Through effective coordination and planning, I ensured the successful delivery of projects, meeting the agreed scope, budget, and timeline.

After migrating to Australia, I began working as a Talent Acquisition Manager for Indigit on a fixed-term contract to support their IT recruitment efforts. My responsibilities included crafting detailed job descriptions and selection criteria based on client requirements and posting job advertisements on platforms like LinkedIn and Seek.I independently managed the end-to-end recruitment process, from consolidating a pool of potential candidates and conducting initial screenings to organizing interviews and onboarding new hires. Post-onboarding, I ensured that employee timesheets, invoices, and payments were processed with the utmost accuracy.To streamline future hiring, I developed a comprehensive database of candidate profiles, significantly reducing turnaround times and minimizing reliance on job portals. My expertise in identifying the right candidates earned me recognition, with over 90% of shortlisted candidates successfully passing their final interviews with clients.

Kuala Lumpur, Malaysia

Project Manager - BSS , Celcom AxiataAs a Project Manager, I oversaw a portfolio of small to medium-sized Business Support Systems (BSS) projects, including Siebel CRM, Dealer Portal, Billing System, Customer Self-Service Portal, and Service Provisioning Systems. These projects supported a range of services, including prepaid, postpaid, fiber, and wireless broadband offerings. Given the dynamic nature of business requirements, I actively participated in discussions to prioritize scope and rework plans to align with evolving needs, ensuring timely application development, testing, and deployment.Working in Celcom's multi-vendor IT environment with TCS as the system integrator presented unique challenges. I was responsible for aligning project plans, scope, and timelines while balancing business priorities and the workloads of various stakeholders. Additionally, I managed the end-to-end delivery of two flagship digital applications, the Dealer App and Celcom Life. My role included active involvement in functional solution discussions, development, quality assurance, and release management activities.Before deployment, I ensured all new features adhered to cybersecurity standards and that capacity planning was thoroughly reviewed. I also chaired project steering committee meetings and prepared detailed project reports for senior management.Beyond project delivery, I took ownership of improving the Customer Satisfaction Survey (CSS) score for the Online Customer Portal, which heavily relied on Siebel CRM and Billing Systems. I organized workshops with the Oracle product team and technical architects to identify and implement technical fixes for these systems. As a result, portal performance improved significantly, leading to an increase in the CSS score from 8 to 9 out of 10.

Manila, Philippines

Service Delivery Manager at BellTel, PhilippinesAs a Service Delivery Manager, I was responsible for establishing end-to-end Business Support Services (BSS) operations. Collaborating with Telstra subject matter experts, I developed a comprehensive Operational Readiness Checklist for Service Management processes, artifacts, and systems, ensuring alignment with the ITIL framework. I conducted multiple workshops to set up Incident Management, Problem Management, Change Management, Service Management workflows, and initiatives for automating alert monitoring systems and optimizing batch jobs.I closely supervised the pre-commercial pilot launch of prepaid and postpaid mobile services, meticulously documenting all incidents encountered during the pilot phase. This enabled me to effectively plan and oversee the resolution of issues prior to the commercial launch of mobile telephony services across the Philippines.In addition to operational responsibilities, I regularly prepared and presented SLA and KPI reports to senior management. My efforts were recognized and appreciated by higher management for ensuring the pre-commercial launch's success and contributing to the seamless rollout of the services.

Brussels Area, Belgium

Project Manager - OSS at Proximus, BelgiumAs Project Manager, I am responsible for the delivery of functional enhancements to Operation Support Systems(OSS), Level 2, and Level 3 operational support. The core systems supporting the OSS are Infrastructure and Information Services, Address Based Repository, Service Availability & Feasibility Engine. During my assignment in Proximus, we followed the Waterfall SDLC. The requirements are fixed upfront for each quarterly deployment window. I have prepared a detailed release calendar outlining the checkpoints such as Functional and Technical solutions, Development, Integration Testing, User Acceptance Testing, Production Deployment, Post-Deployment Testing timelines for each deployment window. After that, I have prepared detailed project plans that include WBS elements to the minute level possible. I tracked the project plan daily and reported the progress to all the stakeholders. I maintained and updated the risk register with mitigation planning regularly. With my meticulous planning and monitoring coupled with an efficient team, we delivered with Zero defects for three quarters in a row and were appreciated by the CIO of Proximus.

This project includes the development of an Energy Audit application based on GIS mapping of the assets on the Electrical network from the Substation to the customer and a custom-built real-time Meter Data Acquisition System that records data via smart energy meters installed on each asset. The other support systems we developed are CRM application, Customer Portal, and setup of a customer care centre. I managed multiple vendors such as Indian Remote Sensing Agency(RSA), GIS survey, Telecom operators for supply and maintenance of GPRS connectivity for the smart meters. The project was carried out in six districts covering 1.4 million consumers and thousands of electrical assets. I have closely monitored the activities daily, organized biweekly status meetings, and reported the progress to the Chairman and Managing Director of the Organization. I am also actively involved in Field visits, Integration testing of the functionalities.

Hyderabad Area, India

Regional Operations Lead - Tata TeleservicesAs a Regional Operations Lead, it is my responsibility to ensure the Operational SLAs are met. I have continuously monitored the Incident queues and prioritize resolution without breaching the SLA. I have organized fortnightly workshops with business unit leads in the region to identify the pain points, record them and tag the incidents. Once the tagging is done, I would initiate the Problem Management process through which I have ensured the issues are permanently fixed. My primary goal is to reduce the monthly incident count by fixing the repeated issues due to functional gaps or software bugs. The key applications I have handled are Siebel CRM, Metasolv, Revenue Assurance, Tibco, ePOS, and Prepaid provisioning systems. I have achieved the target of 10% incident reduction year-on-year by fixing the top repeated issues.

Education record

B.Tech