The Metropolitan Fire and Emergency Services Board (MFESB) is a statutory authority within the Department of Justice. MFB provides a broad range of services to almost four million Melbourne residents, workers and visitors, as well as safeguarding assets and key infrastructure worth billions of dollars.In response to a recommendation of the Fire Services Review, I have been engaged to manage the Continuous Improvement Framework project. The objective is to acquire and implement an Idea Management System (IMS) to 2,500 staff across 53 sites.

The Sydney Local Health District (SLHD) encompasses all public hospitals and health care facilities in central Sydney metropolitan area. The Sydney Local Health District’s mission is to ensure the community has equitable access to high quality patient centered care, provided by highly skilled staff, who are supported by leading edge technologies.I was engaged as the Project Officer for the Powerchart Cardiovascular project by the Information Management and Technology Department as part of a SLHD initiative. The project encompassed the development and implementation of new cardiovascular software provided by American vendor, Cerner, across two hospital facilities within the district.

I was engaged on a short-term consultancy to assist both the Specialty Service and Technology Evaluation (SSTE) unit, and the Strategic Relations and Communications (SRC) branch within the Ministry of Health NSW.In my role with SSTE, I delivered a diverse range of project support to the Role Delineation project and administrative support functions including records management, routine correspondence and meeting minutes, document compilation and distribution and preparation for meetings and conferences.I also coordinate correspondence and briefings within variable deadlines using TRIM to ensure the efficient and appropriate handling of documents.In my role with the SRC branch I performed the administration tasks related to Leave Returns, the coordination of Learning and Development applications and bookings for the entire branch as well as general diary management.I also conducted research in preparation for the NSW Health Symposium, creating project management tools like a comparative matrix and refining the current project plan.

I was engaged on a short term consultancy to assist the Faculty of Business and Law during a business transition. My role was to provide administrative support across the department, document all current processes, and to identify key ares for process improvement.

Upon completion of the CSP project, it was deemed necessary to employ a full-time Program Coordinator to manage the day-to-day application of CSP processes and monitor the regulatory requirements. I was nominated for the position by the Project Manager, and due to my experience with both OUA and Provider faculty processes, was able to quickly transition into the more senior role with minimal support.

After the CSP project Implementation phase was delivered, I was promoted to the role of CSP Coordinator, tasked with managing the CSP administration team and processes throughout the final Transition to Support phase.

Upon introduction of the CSP funding initiative by the Federal Government, I applied to join the project team charged with implementing the new product into OUA’s core business model, and was selected as the successful candidate. The project had many integration points within the business and ran for over 12 months. During this time I gained invaluable project experience; particularly around process documentation, stakeholder management and working to deliver key milestones in tight timeframes.

My role as a Student Advisor was to provide a high level of customer service to existing and potential students. This included guidance on course selection and enrolment, account management and support, as well as meeting sales and quality assurance targets.

As the Advertising Coordinator a high-profile weekly publication, my role was to assist a team of six Account Managers, and required strict attention to detail, multitasking and the ability to meet tight deadlines, all whilst working in a fast-paced, high pressure environment.