• Deliver excellent levels of guest service every time• Provide information & directions to our guests about our complex• Ensure a safe environment for our team members, guests and VIP guests• Check Identification & RSA• Assist with responsible service of alcohol• Other Customer Liaison Services as required• Regular training, such as Conflict Management, Advance First Aid & CPR, VIP Services

• Training new/existing Staff members• Processing jackpots and other payouts, printing cheques for members and guests• Attending Poker machine service calls and fixing machine issues• Meet & Greet and Visitor Information Services for Members and Guests• Signing up new Members• Gaming Attendant Services at DOOLEYS Regent Park• Preparing and serving alcoholic and non-alcoholic beverages in the Gaming area• Providing Cashier services• Other Club and Gaming Attendant… Show more • Training new/existing Staff members• Processing jackpots and other payouts, printing cheques for members and guests• Attending Poker machine service calls and fixing machine issues• Meet & Greet and Visitor Information Services for Members and Guests• Signing up new Members• Gaming Attendant Services at DOOLEYS Regent Park• Preparing and serving alcoholic and non-alcoholic beverages in the Gaming area• Providing Cashier services• Other Club and Gaming Attendant Services as required Show less

• Equipment delivery, setup & pick-up in the Sydney metro area • Managing Casino Theme Tables and Equipment• Liaising with Team members and Event customers• Attending pre-booked events/ parties of all sizes • Attending regular ad-hoc calls on short notice

STULZ is a leading and global Organisation which provides Precision Computer Room Air Condition Systems for IT Rooms and Data Centres throughout the world, employing approx. 4,300 people globally.• Regular customer visits and Service & Maintenance reviews with major Accounts, Data Centres and Business Partners, such as Reserve Bank of Australia, Caltex, Westpac, Credit Suisse, American Consulate, Commonwealth Bank, MYOB, ASIC, Toys R US, Sonic Healthcare, HSBC, NSC, UTS, UNSW… Show more STULZ is a leading and global Organisation which provides Precision Computer Room Air Condition Systems for IT Rooms and Data Centres throughout the world, employing approx. 4,300 people globally.• Regular customer visits and Service & Maintenance reviews with major Accounts, Data Centres and Business Partners, such as Reserve Bank of Australia, Caltex, Westpac, Credit Suisse, American Consulate, Commonwealth Bank, MYOB, ASIC, Toys R US, Sonic Healthcare, HSBC, NSC, UTS, UNSW, Corporate Express, State Library of NSW, Maersk, Inchcape, Nestle, Air France, Gadens Lawyers, Jardine Lloyd Thompson, Datacom, Global Switch, Equinix, UGL, Spotless, Dalkia etc.• Responded to tenders and secured long-term Maintenance Agreements with high profile accounts locally and nationally such as Westpac, Australian Federal Police, American Consulate, Credit Suisse Australia, ASIC etc.• Negotiated and supervised Maintenance Agreements with new and existing customers, increased Service & Maintenance revenue by 15-20% annually.• Initiated and conducted Data Centre & IT Room Assessments in regards Energy Efficiency and overall Performance with Stulz Technical Solution Engineers.• Prepared job-profit reports, maintenance proposals and quotes for customers following company-pricing guidelines.• Special projects, such as creating, implementing and maintaining National Contract Spreadsheets, sales reports, customer call reports, consumable price lists etc. Show less

Convenience Food Systems International (Acquired by GEA Food Solutions) is a leading and global Organisation which provides specialist machinery, equipment and service to the food manufacturing and packaging industries throughout the world, employing more than 2,000 people globally, with approx. 450 Mill. EU Turnover in 2009.• Regular customer visits and Service & Maintenance reviews with major Accounts, such as Primo Smallgoods, Don Smallgoods, OSI International Foods, Saizeriya… Show more Convenience Food Systems International (Acquired by GEA Food Solutions) is a leading and global Organisation which provides specialist machinery, equipment and service to the food manufacturing and packaging industries throughout the world, employing more than 2,000 people globally, with approx. 450 Mill. EU Turnover in 2009.• Regular customer visits and Service & Maintenance reviews with major Accounts, such as Primo Smallgoods, Don Smallgoods, OSI International Foods, Saizeriya Australia, Steggles Food, Beak & Johnston, Inghams etc.• Initiated and designed Sales and Marketing campaigns to promote the Companies Spare Parts and Services to existing clients, e.g. “Expert Machine Trainings”, “Wear Parts Promotion”, “End of Financial Year Offer”, “Pre-paid Service Packages”, “Free Sharpening Trial Offer”.• Initiated and implemented new Quotation System, Procedure and Report to effectively create and monitor all Customer Support quotations and Sales, Spare Parts & Tooling Sales, Technical Support Performance, Grinding & Sharpening Services and Invoices.• Initiated and implemented Follow-up systems & procedures to systematically and regularly follow-up on all Service and Spare Parts Quotations daily/weekly/monthly, with a Quotation value of up to 4.5 Mill. AUD per annum.• Initiated and implemented stock management & forecast functions and reduced delivery times from up to two weeks to same/next day delivery.• Initiated and organised paid Packaging and Food Processing Machine Trainings for up to three weeks at various customer sites in NSW, QLD and VIC for Operators & Maintenance staff.• Provided advice, support and customer support training to various CFS offices within the AOA Region (Asia, Oceania & Africa).• Reduced the cost of parts and import freight by up to 30% by negotiation bulk order discounts and consolidated sea/air freight shipments.• Implemented procedures and customer incentives to reduce the lengths payments to within 30 days. Show less

Hagemeyer Brands (Acquired by Shriro Australia P/L) is marketer and exclusive Distributor of leading brand name consumer products (JVC, Homedics, Dimplex, Omega, Smeg (www.smeg.com.au), De Dietrich and Blanco Appliances) from around the globe via dedicated sales and marketing teams to numerous retailers and outlets throughout Australia.• Called in person on major Lighting Stores, Electrical Wholesalers and Retail Accounts, such as Harvey Norman, Bing Lee, Good Guys, Domain, Winning… Show more Hagemeyer Brands (Acquired by Shriro Australia P/L) is marketer and exclusive Distributor of leading brand name consumer products (JVC, Homedics, Dimplex, Omega, Smeg (www.smeg.com.au), De Dietrich and Blanco Appliances) from around the globe via dedicated sales and marketing teams to numerous retailers and outlets throughout Australia.• Called in person on major Lighting Stores, Electrical Wholesalers and Retail Accounts, such as Harvey Norman, Bing Lee, Good Guys, Domain, Winning Appliances, Myer, David Jones, Retravision Stores, John R Turk etc.• Display set ups and Product demonstrations to customers in the Omega/Smeg Showroom and at various Retail Stores.• Maintained regular Customer contacts to more than 500 Retail, Lighting and Electrical Stores in the Sydney Metropolitan area and agents nationally.• Processed and Coordinated Customer Orders and After-Sales-Services nationally.• Coordinated and communicated stock management and forecast functions.• Calculated and monitored daily and monthly commissions and incentives in MS-Excel based on agreed payment terms with De Dietrich Agencies.• Prepared daily and monthly sales reports and graphs by Product Category, State, Agency and Retail Salesperson. • Coordinated and monitored De Dietrich Marketing and Sales Promotion Campaigns, such as “Fly To France”, “Half Price Products” and gratis Wine deliveries to VIP Customers.• Liaised with Accounts, Purchasing, Service and Spare Parts Depart & Authorised Service Centres to ensure After-Sales-Service and Customer expectations are met.• Designed, implemented and managed policies & procedures for De Dietrich Division, monitored business promotions, created customer databases in Access, Display and Loan Stock registers in Excel.• Trained MEA Staff Members for the De Dietrich division.• Provided appropriate technical product information and advice to Retail Customers, Agencies, Authorised Service Centres and Consumers. Show less

• New business development - an active and focused marketing strategy to promote Australian Trade Fairs in Germany, especially AIEE ‘98 (Australian International Engineering Exhibition).• Conception of a new service “European-Australian Placements”, which focused on placing European students and graduates in companies within Australia. The project included a survey regarding the interests of small and medium sized companies in Australia in employing European students and… Show more • New business development - an active and focused marketing strategy to promote Australian Trade Fairs in Germany, especially AIEE ‘98 (Australian International Engineering Exhibition).• Conception of a new service “European-Australian Placements”, which focused on placing European students and graduates in companies within Australia. The project included a survey regarding the interests of small and medium sized companies in Australia in employing European students and graduates.• Administration and answering trade enquiries.• Carrying out business partner searches for German and Australian companies.• Conception of a payphone “InfoLine” for the German-Australian Chamber of Industry and Commerce.• Assisted the implementation of the new CRM database “Goldmine”. Show less

• Coordination and general monitoring of the projects “Metall-Forum”, “Manufacturing-Week 1997” and “Engineers in Dialogue”.• Market research, sector analysis and documentation of British and German markets for the aforementioned projects.• Acquisition of German supplier companies for British buyers.• Co-ordination and liaison with Chamber of Commerce offices and trade associations throughout Germany and the UK.• Design and implementation of project specific… Show more • Coordination and general monitoring of the projects “Metall-Forum”, “Manufacturing-Week 1997” and “Engineers in Dialogue”.• Market research, sector analysis and documentation of British and German markets for the aforementioned projects.• Acquisition of German supplier companies for British buyers.• Co-ordination and liaison with Chamber of Commerce offices and trade associations throughout Germany and the UK.• Design and implementation of project specific databases in MS-Access.• Research of British companies to design project database for the British market. Show less

• Survey on “Service Quality and Customer Satisfaction”. The survey based on 321 interviews with clients and ex-clients.• Creation of questionnaires for clients and ex-clients.• Research and statistical analysis of competitor companies.• Compilation of reports by using the following software products: SPSS for Windows, Excel 5.0, PowerPoint 4.0 and WinWord 6.0.• Monitored and resolved overdue lodgments, despatches and deliveries• Received notifications… Show more • Survey on “Service Quality and Customer Satisfaction”. The survey based on 321 interviews with clients and ex-clients.• Creation of questionnaires for clients and ex-clients.• Research and statistical analysis of competitor companies.• Compilation of reports by using the following software products: SPSS for Windows, Excel 5.0, PowerPoint 4.0 and WinWord 6.0.• Monitored and resolved overdue lodgments, despatches and deliveries• Received notifications from drivers and updated relevant systems • Communicated with and advised Customer Service of any operational issues Show less

• Worked on Telemarketing and new product development.• Telemarketing of IT-seminars and congresses in on behalf of IDC.• Telemarketing and follow-up of IT-seminars and congresses in Germany.• Telephone interviews with executives regarding market research and Image analyses for large IT-companies in Germany.• Compilation of graphs and charts by using Excel and PowerPoint.