Attila Nagy Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Budapest, Hungary

Budapest

Veeva Systems is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 400 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Main Responsibilities • Grow and manage a team, including planning for future business needs• Create and maintain metrics for support and look for areas of improvement• Provide high-quality assistance for customer system administrators as well as internal teams. • Troubleshoot internal and customer issues with our SaaS solutions,• Act as the escalation point when issues severely impact a customer, driving problems to resolution and managing the communications within Veeva and with the customer. • Develop and manage the process of resolving customer issues.• Develop documentation, FAQs, KB, etc for use both internally & externally. • Leverage online support community and other channels to effectively share knowledge and encourage community participation in solving problems. • Work closely with the Product Management and Development teams to provide customer feedback and assist in product direction. • Develop and foster strategic relationships with Customers.

Budapest

At Veeva, we’re on a mission to move the life sciences industry to the cloud. And we’re well on our way.Just a few short years after beginning our quest, we have offices around the world and ground-breaking products for customer relationship management and regulated content management. We are also proud to have over 170 customers, ranging from the world's largest pharmaceutical companies with thousands of users to emerging biotechnology companies that are commercialising their first product.Veeva’s products are all cloud-based – so say goodbye to servers, lengthy and complex deployments and hidden fees. When you are in the cloud, you always have the latest version, operating costs are low and predictable and the user experience is superior. How does Veeva work for you?Main Responsibilities • Troubleshoot internal and customer issues with our SaaS solutions,• Manage the process of resolving customer issues.• Act as the escalation point when issues severely impact a customer, driving problems to resolution and managing the communications within Veeva and with the customer. • Develop documentation, FAQs, KB, etc for use both internally & externally. • Leverage online support community and other channels to effectively share knowledge and encourage community participation in solving problems. • Provide high-quality assistance for customer system administrators as well as internal teams. • Work closely with the Product Management and Development teams to provide customer feedback and assist in product direction. • Develop and foster strategic relationships with Customers.

Budapest

Our Veeva Vault team is developing an innovative cloud-based Regulated Content Management product suite that will transform the way life sciences companies manage their critical documents and other digital assets. I am directly responsible for starting the European Vault support team with support processes that go beyond traditional call center & case tracking to include community-based support and other innovative approaches. Main Responsibilities • Troubleshoot internal and customer issues with the software.• Manage the process of resolving customer issues.• Act as the escalation point when issues severely impact a customer, driving problems to resolution and managing the communications within Veeva and with the customer. • Develop documentation, FAQs, KB, etc for use both internally & externally. • Leverage online support community and other channels to effectively share knowledge and encourage community participation in solving problems. • Provide high-quality assistance for customer system administrators as well as internal teams. • Work closely with the Product Management and Development teams to provide customer feedback and assist in product direction. • Develop and foster strategic relationships with Customers.

Budapest, Hungary

Trento, Italy

• Working on an collaborative, international EU sponsored research project, and managing the resulting product development processes • Managing the 15 persons IT team on a daily basis including reporting on progress, projects, HR functions, action points within the set strategy. Introduced Agile. • Managing entire IT Infrastructure, which includes office network and devices, and COMPASS system databases and product development services and web environment including senior responsibility for all equipment and applications. • Administering and creating a business compliant data structure of the Database system and ensuring proper balancing, backup, and optimizing technologies are applied to have 99.999% availability of the system both internally and externally. • Ensuring and maintaining proper IT and Administration processes and documentation with regard to new users, development of functionalities, access rights, ownership of IT equipment, use of software, use of the network. • Take an active management part in the development and implementation of new functionalities and provide industry focused opportunities and possibilities that could be of interest within the research center.• Featured client project1. ICST2. European Alliance for Innovation • Key role: Principal Software architect for the tools developed for the Alliance. • System administration of clouds and standalone virtualized servers. • System used Microsoft Windows 7, Microsoft Windows XP, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Server 2003, Red Hat Enterprise Linux

Trento, Italy

• Manage the development team to get the required deliveries• Closely work with the Innovation Team and help them to prepare the requirements• Based on requirements elaborate and budget and a development timeline• Collaborate with partner organization and manage cross organization developments

Trento, Italy

• ICST is a non profit organization• Responsible for the security and maintenance of all network layers of ICST, advised (through a valid strategy) on the basis of necessity, efficiency, effectiveness, and costs on all future developments.

Debrecen, Hungary

• Senior System Engineer - As first member of the newly formed operations team, my role included finding thebest solutions to build the right infrastructure for the company’s products.• Operational Project Manager – Preparation of Product specification, implementation of ticketing, monitoring.

Budapest, Hungary

Help the company to install it owns IT, find and customize a local cashier system. Setup the national and international WAN, build the IT structure of POS. Conception of reporting tools. * Project management* User support level 2-3* System security (proxy, firewall. VPN)* Server & DNS administration (Win2k3, WinNt, MS Exchange, linux)* Study new technologies (Zimbra)* Find cost efficient solutions for printing, copying.* Small development (PHP+MySQL, PostgreSQL)

Budapest, Hungary

administration and configuration of servers. Monitoring of the WAN* Administration of servers (WinNt, Win2k, Novell, HPUNIX, LAN/WAN)* MS Exchange administration (500+ users)* DNS administration (WinNt, Win2k, Linux)* Development of FIDELITY software (Delphi, DB2, Oracle)* REMEDY Ars, administration and maintenance* Web development (PHP+MySQL)* Security (proxy, firewall)

Paris, France

installation and user training * Testing and development of security system (Delphi, Oracle, SQL )* Installation of several sites* User training* Security (proxy, firewall)