Asa Attocknie Email & Phone Number

Oklahoma, United States

Provides technical guidance to, and works with, functional specialists and other programmers and functional system users in their formulation of requirements that will eventually result in modifications to existing systems. Designs, adapts and/or implements activities with the supported systems environment to include IBC Mainframe and Windows/Unix compatible platforms. Languages include Natural, PHP and Scriptcase, Webmethods, and JAVA. Analyzes, investigates, evaluates, and recommends new software design technologies, tools and methods for improving system productivity and software quality of the FPPS, WebFPPS and Query applications. Provides guidance to other programmers by providing the programming and analysis techniques and best practices to achieve these improvements. Provides leadership, standardization and processes for ADABAS queries ; replacing the current SuperNatural and FPPS DUMP query systems. Provides leadership, standardization and processes for the developer team to facilitate the development of a new FPPS online system; replacing WebFPPS screen scraper technology with a PHP portable solution.

Oklahoma, United States

Ensuring Help Desk tracking and asset information is accurate. Ensuring organized data closets when adding or removing patch cabling. Supporting telecommunications systems configurations related to Moves, Adds, and Changes. Diagnosing and resolving problems in response to customer reported incidents. Investigating and recommending purchase of tools and technologies to improve responsiveness to customer requirements. Managing moves and installations of IT equipment (voice and data) to assure coordination of IT support and customer service. Providing feedback on problematic trends and patterns in technical support. Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed.Installing and configuring General Motors, Ford Motor Company and Fiat Chrysler Automobiles approved software applications

Medicine Park, Oklahoma, United States

Develop and implement company policy/guidelines, sourcing and procurement activities in support of key business objectives and operational plans for purchasing, vendor/supplier management, inventory and replenishment. Perform all procurement and contracting activities to include: pre-qualification, negotiation and preparation of contracts, request quotes/bids and payment terms from vendors and make recommendations/selections.

Fairfield, California, United States

Troubleshoot several different types of connectivity setup, email, and various Internet related issues to determine the source of the problem and resolve it. Connect systems to local LAN and run LAN lines as needed. Check systems and perform first line diagnostics on customer work stations and phones from the device back to the switch. Provide support for installation and setup of phones, computers, software and peripherals. Create / delete client accounts and add computers to the MS domain. Create and install software images on new PCs and install software programs. Log, track and close tickets and calls with the Alerts and/or Remedy Systems. Train users on software and hardware use

Provided instructions to teachers and support staff in the usages of software training as related to their daily work performances. I developed a series of classes including lesson plans for training sessions. I continuously provided on-going training and support of the administrative automation software (Power School) to all staff and parents of the students attending Vacaville Christian School. I provided network training and support on the Electronic Document Management software in the accounting department. I provided customer service support for all users with software questions. I communicated effectively both orally and in writing with the teachers, support staff and parents on a regular basis. I provided one-on-one training to individuals needing special assistance and acted as the back-up help desk coordinator.

Brooks, California, United States

Provided excellent customer service within the Contact Center. 1st Level telephone and other media contact support. Strived for a high level of first contact resolution and delivered consistent high levels of customer service. Administratively managed and accurately document all incoming calls. I performed time management and ensured my workload met the pre-determined service levels. Maintained data accuracy in Helpdesk tracking system. Logged and assigned problem cases and performed the necessary tasks in correcting the issues at hand. I responded to and resolved customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Provided excellent customer service and performed other duties as required.

San Francisco Bay Area

Investigated and resolved computer software and hardware problems of users. Maintained and evaluated network, installed patches and resolved software/hardware related problems for over 400 NT 4.0 users. Installed, configured and maintained networked printers, as well as new software releases and system upgrades. Supervised the shipping and receiving of all hardware and software.