Providing digital solutions and consultation to businesses, helping them grow digitally for them to acquire more revenue.Details: Managing a diverse portfolio of B2B and B2C clients with their marketing, strategies exclusive to their goals.-> Social Media Marketing (all platforms)-> Data-driven strategies-> Organic growth-> Influencer Management-> Performance Marketing - collectively have managed over $1 Million in paid ads so far for clients in the U.S., Canada, UK and India.

• Managing the senior escalation team for their performance and making sure the team works efficiently in all parameters.• Managing deployment projects across functional teams and release schedules for the customer base.• Gathering feedback from deployments and collaborating with multiple teams for product improvement in future releases.• Responsible to manage resolving any critical issues that are escalated by customers, or internal departments.• Moderating and managing daily JIRA call with the development team.• Moderating and managing weekly key client calls.• Reviewing 1 on 1 reports on a monthly basis with the escalation team.• On-call Duty Manager.• Updating executives on the progress of escalations or deployments as needed.

• To lead and mentor a team of product analysts.• Providing and reviewing team performance reports and various KPI's to the company’s executives on a daily, weekly and monthly basis.• Performance reviews with various analytic in providing feedback and to maintain /improve cohesive team efforts.• Working closely with development, configuration and sales team to raise customer concerns or to provide feedback to work along in improving the product itself, internal tools/processes to make work more efficient and enlightening work experience within the workplace.• To work effectively between various departments like dev, engineering, product configuration, sales, shipping, accounting and hardware.• Escalation Manager• Managing various major accounts for their technical solutions or requirements to keep a stable environment on customer's Point Of Sale - SAAS technology solutions

• To lead and mentor a team of 22-25 product analysts under direct and non-direct supervision. • Providing and reviewing team performance reports and various KPI's to the company’s executives on a daily, weekly and monthly basis. • Performance reviews with various analytic in providing feedback and to maintain /improve cohesive team efforts. • Working closely with development, configuration and sales team to raise customer concerns or to provide feedback to work along in improving the product itself, internal tools/processes to make work more efficient and enlightening work experience within the workplace.• To work effectively between various departments like dev, engineering, product configuration, sales, shipping, accounting and hardware.• Escalation Manager• Managing various major accounts for their technical solutions or requirements to keep a stable environment on customer's Point Of Sale - SAAS technology solutions.

•Handling incoming technical support queries via phone and emails by understanding customer’s concerns or issues and act efficiently towards a solution.• Diagnose and troubleshoot issues from various area/type of Software’s, Applications, Hardware and BOH reporting, such as Cloud-based Enterprise Manager, Hardware/Peripherals, Online ordering platform, POS, Mobile App, Kiosks, Networking, Payment Processing, QSR, Tablets, reporting discrepancies, Third-party software, and pinpads.• To conduct application testing, building test scripts, collecting and summarizing data as a part of troubleshooting or as a part of improving internal tools or processes for all support structures.• Prepared reports, graphs, informative documents, updating the information under the knowledge base learned/encountered during my assignments, cases, and project over the course of work duration.• Educate/coach customers on POS Software, software functionality, and reporting. This enables them to use the services more efficiently resulting in better operations for their business and to build stronger customer relations with the company and reassures customer satisfaction with the company, product, and trust in services.• Researched and learned through the internal collaboration software platform available, internet, internal database or external resources to provide accurate tech solutions.• Occasionally going on-site to major account locations to assist with a deployment or live support with software fixes and configuration.

• Providing technical support over the phone and remotely for FLIR Security systems.• Multitasking through communicating, typing and navigating multiple interfaces at the same time.• Demonstrated excellent verbal/written communication professionally and grammatically.• Setting up static and DHCP IP address, configuring routers and DDNS setups.• Solving technical query for Installers and end users from all over US and Canada

• Managing inventory, making purchase orders and receiving them• Making daily and weekly reports, keeping the store as instructed by bell • Sales and configuring mobile devices (Android and IOS)• Maintaining and managing all workstations• Troubleshooting hardware and software problem.• Providing technical support on-site or via phone or remote access• Install and configure monitors, printers, or any required hardware.

• Verified student information and issued U-pass stickers to qualified students • Maintained and updated student records in Microsoft excel database