Curated the unique shopping destination concept called "Plazas", as part of DLF Malls & retail. The primary objective is to seamlessly merge leisure with convenience and cater to the affluent populace within the catchment area. Perceiving this unique way of retailing, DLF Mid Town Plaza Delhi , DLF Summit Plaza Gurugram and DLF promenade Goa, are going to be operational in FY 2024- 25. I am actively involved in concept design, unit size optimization, creating differentiators, leasing/ zoning strategy and asset financial feasibility also heading operations, finance, marketing, security, fitouts, and entire P&L for the cluster with an able team of centre heads and dept heads. Skill Set: leadership, Multiple Asset management, shopping centres, people management, operations management.

Product & Brands:*Co create design of retail product and spaces for new developments.*Identifying the differentiators *Identifying the right product mix with optimised proportions of the category mix. *Basis the study & iterative workshops: creating brief for the archetects on zoning and placement.*Co create best -in -class retail product along with the architects and design team with an aim to make our developments a globally acclaimed retail destination.*Lead the retail related study *Study large shopping centres across India and globally.Strategy & execution:*Active contribution towards leasing/ zoning strategy and mall financial feasibility.*Financial analysis and modelling to evaluate payback's and new & ongoing growth opportunities.*Work along with the key stake holders across the company to set & execute the strategy and roadmap for short/long term growth.*Prospecting strategies to identify new business and customers opportunities.

Overall responsible for effective management of the business of the cluster in its entirety.P&L Accountability:• The creation of business strategy and plan, financial modelling, P&L management and business development.• End to end responsibility of P&L at the portfolio level. Responsible for deriving YOY growth in top line, ensuring rental upside by innovative mechanism and enhancing the revenue share rental.• derive strategies for YOY increase in footfalls, spend per footfall (SPFF) Sales per Sqft (SPST) and rent per Sqft & at the same time reducing the consumer acquisition cost (CAC).Leasing & Fitouts:• plan a healthy brand mix with leasing team enlisting & attracting new brands, gauge the market trend and need of consumers.• Closure of commercials negotiations with brands along with leasing spoc basis varied parameters and in line with the financial budgets.• Keep a check on brand churning & vacancies and mitigating the loss by aligning relevant brands to match up with the demand and profile of the consumer.• Effective work relationship with the brands leadership.Operations Management & technical:• Responsible for superior operations and keeping with the best hospitality standards and customer experience.• To keep a check on the expense & common area maintenance charges and optimise it to increase the bottom line of the business.• Ensure quality operations through vendor operators in all departments.Marketing, Events & promotions:• Conceptualise campaigns, programs and promotions to enhance consumer engagement and spent across portfolio.• Drive consumer research to profile & requirement of the consumer and activate marketing plan accordingly.Achievements: During the tenure, CyberHub was awarded by Trip Advisor Travellers choice amongst top 10% attractions WORLDWIDE for two consecutive years (2019 & 2020)British safety council awarded CyberHub the Sword of Honour for maintaining global leadership position in occupational Health & Safety.

• Responsible for delivery of Mall’s Business Plans, Objectives & Budgets.• Develop & implement SOPs for mall to run complete operations at an optimum level. • Develop the financial strategy, ensure safety standards, and execute the annual business plan to enhance footfalls / consumption significantly.• Finalize budgets & policies related to parking, Food Court, house-keeping, systems and equipment.• Supervise the leasing process & all formalities prior to opening of a store.

• Head operations for 36 screens with a yearly turnover of around Rs 200 Cr with P&L responsibility ensuring each location is a market leader in its segment. • Heading largest food court of India at DLF Mall Of India Noida, spread over 1000 covers.• Leading cross functional teams including Senior Operations managers, Food & Beverage team, Training & Guest relation manager Fire & safety managers & technical teams with robust training and operational processes.• Instrumental in launch of 23 screens in up market Delhi & NCR area with layout as per international specifications; today a high profile destination.• Ensures compliance with all legal requirements in connection with operations.• Developing business strategy which saw the profitability increase by 50% in 3 years.• Prepares departmental budgets and objective manuals with constant review and observations. Menu planning to maximize revenue & maintain food cost with highest standards & hygiene. • Optimized capital expenditure by effective procurement, right sizing maintaining quality deliverables; strategically implemented innovative pricing to increase footfalls by 12%. • Received ‘British Safety Council Award’ which is the highest for maintaining best health, safety and environmental practices and appreciation from statutory authorities for 100% compliance.

Head Operations for Food Courts, Multiplexes & entertainment zone.

Handling Operations for DT Cinemas / DLF food courts.

Led and managed profit center operations fuelling top-line contribution; instrumental in putting in place strategic brand expansion. • Led cross functional team to manage multiplexes.

Head operations & business of Various multiplex & Food Courts in UP, MP, Haryana & Punjab region of the Company.  Handling the regional teams of departmental heads for marketing, finance, operations, human resources & IT for the entire regions.  Preparing and executing the revenue budgets & implementation of various strategy towards achievement of the same with Standard Operating Procedures of the company. 

Implementation and execution of the Strategic Agenda within assigned Profit Center to deliver the short- and long-term sales and profit results of each restaurant -- through people development and improved restaurant operations. Providing leadership, coaching and strategic direction to the Operations team. Consistently demonstrated McDonald's values and leadership behaviors to build positive business relationships with key customers including Director of Operations, Area Supervisors, Restaurant Leadership Team, Crew, and Customers. As a part of supply chain management, intigrating the operations function to the optimum for best profitability. Key role in successful rollout of Home Delivery & made it a sucessful model.

•Managed food and beverage operations at the 250 cover Grand Café strategizing menu plan, theme festivals, delivering guest service excellence

Responsible for the smooth operations of F & B Department and ensure the highest service standards are maintained at all time with above 90% guest satisfaction. • Assist the F & B Manager in the daily activities and take complete charge during his absence • Good knowledge of Micros, F & B Control procedures, Operational inventory, Schedules & MIS. • Covered all aspects of F & B operations – Fine dinning restaurant, Bar, In-Room Dinning, Butler service, Pool service and exclusive in house event Catering. • Represented Rajvilas as a support and played an active role in setting up of the Bars and their control procedures during the opening of “Vanyavilas”-An Oberoi luxury jungle resort in November 2001