☛Handling all the reservations online/offline leads and converting it to confirmed business.☛Support to providing relevant data to analyse the business performance.☛Maintain historical statistical data from all distribution channels.☛Present accurate picture of trends, demand and market conditions.☛Monitor the competition daily and weekly through shop calls, the Internet to identify selling strategies and market trends.☛Creating new tools to analyze and optimize company performance.☛Provide a monthly report according to the requirements.☛Analyzing monthly P&L and supporting HoH in identifying opportunities to improve performance Supporting with data to improve yield and average room rate performance by identifying demand patterns☛Execute online content and system audits Supporting HoH in conducting research to improve cost control Initiating creative ideas in saving operational costs☛Supporting all sub-departments within Department in understanding company performance, risks and opportunities, and prioritization, covering guest and commercial KPIs, targets, and any other issues arising.☛Receiving and facilitating ad hoc requests from a wide range of internal stakeholders, ensuring consistent message from team.☛Assisting the team with regular reporting cycle and significant annual projects as required.☛Supporting the hotels with any promotional collaterals needed which can be designed inhouse☛Supporting hotels with social media platforms and liaising with marketing for PR activities

☛Handling all the reservations online/offline leads and converting it to confirmed business.☛Using RMS software for entering reservations and revenue strategies.☛Handling portals like Property finder, Bayut, Dubizzle, Booking.com and Airbnb.☛Create and develop pricing strategies in conjunction with the individuality of each unit.☛Provide weekly dynamic forecast of expected results, variances, and budget comparisons.☛Responsible for assessing, analyzing, and pricing business strategies.☛Analyze overall monthly unit performance and provide summary report with recommendations to improve long-term strategies.☛Ensure all related systems are configured correctly, validated, and working to full capacity.☛Oversee and audit the standards and operations of the reservations and Revenue department.☛Ensure the website booking process is maintained up-to-date and functional.☛Work in liaison with sales and reservations departments as a team.☛Regularly check the input and the quality of data (segmentation, denials tracking, etc.) points.☛Conduct quarterly property performance review and develop strategic and tactical action.

☛Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.☛Daily pick-up analysis, strategy adjustments and reporting.☛Perform competitive benchmark studies and follow market trends.☛Create and maintain a 13-month rolling demand calendar.☛Create and develop pricing strategies in conjunction with the individuality of each hotel.☛Provide weekly dynamic forecast of expected results, variances and budget comparisons.☛Manage and oversee strategy for all 3rd party distribution☛Responsible for assessing, analysing and pricing group business strategies☛Analyse overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies.☛Ensure all related systems are configured correctly, validated and working to full capacity☛Oversee and audit the standards and operations of the reservations department.☛Ensure web site booking process is maintained up-to-date and functional.☛Ensure hotel personnel is fully competent in the use of all systems☛Work in liaison with hotel sales and reservations departments as a team.☛Regularly check the input and the quality of data (segmentation, denials tracking, etc.) points.☛Conduct quarterly property performance review and develop strategic and tactical action☛Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts☛Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.).☛Reduce the cost of distribution by finding new less expensive means of delivering business☛Prepare outline for and support the annual revenue budget process.☛Inspire Hotel’s HODs to further embed a revenue management culture.

☛ Resolving client business and taking decisions directly with the client via phone, and portal☛ Analyzing data from the client's systems and checking the accuracy of forecasts and making necessary adjustments to the forecasts☛ Interacting with the client and resolving business issues for the client☛ Analyzing financial data to find trends and patterns and determine where new strategies should be implemented to increase profits☛ Handling documentation of new processes and updating existing documentation☛ Analyzing revenue data, tracking expenses, and developing business strategies☛ Implementing changes needed to increase reporting efficiency, accuracy, and ability to scale across the organization☛ Performing new market analysis including, but not limited to market trends☛ Worked cross-functionally to enhance the utilization of internal data to increase the accuracy of underwriting

☛ Analyzed hotel data and presented to the sales teams and associated groups ☛ Assisted in determining a pricing strategy and sales forecast that maximize hotel inventory and capitalize opportunities☛ Implemented a guest recognition programme and maintain the guest history record☛ Strictly maintained Service Level Adherence and Complaint Management with good and timely coordination☛ Informed guests about the hotel/motel's facilities, policies and procedures☛ Assisted in managing, planning and executing the front desk operations☛ Increased revenue by making reservations for sightseeing tours, restaurants, cinema and live entertainment

☛ Efficiently performing requirement gathering/analyses, eliciting requirements☛ Collaborated with the client and team to understand the product engineering concepts☛ Instrumental in conducting cost/benefit analysis☛ Managed project execution and ensuring smooth project work☛ Assembled data and prepare periodic and special reports, manuals, and correspondence☛ Developed strategies to reduce in-efficiency or overload in team☛ Ensured that clients are satisfied with the follow-up☛ Assisted in analyzing new developments

☛ Handled guest services such as check-in, check-out, billing, room availability, and other general queries☛ Collected accurate billing and payments and reconciled card billing☛ Achieved positive outcomes from guest queries in a timely and efficient manner☛ Demonstrated a high level of customer service at all times☛ Escorted VIP guests to their allocated room and explain the facilities and room features☛ Updated the file as per the new promotions and contracts with links☛ Responding to customer inquiries promptly☛ Handled phone calls, messages, and visitor movements