As the Executive Vice President & Delivery Head at Info Edge India Ltd (Naukri.com), I have consistently driven business growth and profitability over the past eight years for the naukri.com B2C vertical. Through strategic measures such as streamlining processes, effective segmentation, meticulous capacity planning, and data-driven pricing strategies, I achieved impressive milestones, including a 125% growth in revenue and EBITDA within five years and a significant improvement in profit margins from 23% to 43%. My contributions have led to a 140% customer growth and a 400% pull revenue growth, positioning the business for further success. I have successfully introduced new products, developed a dynamic pricing model utilizing analytics and technology, and led the seamless integration of platforms. Additionally, I have achieved industry-leading client metrics, including an 85% customer satisfaction score and a 35% Net Promoter Score, while significantly increasing the repeat customer base and reducing customer complaints.Previously, as the Business Head - Merchant Business at Citibank N.A. India, I demonstrated exceptional performance by achieving consecutive year-on-year revenue growth of over 30%. I established market leadership in eCommerce and introduced innovative strategies such as mobile point of sale (mPOS) acquiring and customer-centric approaches. With my experience in product and portfolio management and direct sales, I have consistently driven growth, optimized customer experience, and implemented successful marketing campaigns and rewards programs.