• Extracted insights from user feedback and funnel analysis, prioritizing pain points for product development. Successfully resolved issues, resulting in increased user satisfaction, 500K+ downloads, and a 4-star rating on the Play Store.• Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule.• Analyzed crashes on Firebase and prioritized bug fixing during sprint planning, achieving a 99% crash-free user experience.• Incorporated a privacy-conscious approach by enabling users to access the mobile app's core functionality seamlessly, omitting the necessity for contact access permissions, resulting in enhanced user trust and streamlined onboarding.

• Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule.• Led the planning, development, and implementation of SaaS Video Conferencing, leading to enhanced transparency, resulting in 25K+ assessments generating 2.5 Cr INR revenue in the first year.

• Transformed customer support insights into action, igniting a 20% surge in customer satisfaction within 3 months through strategic product enhancements and issue resolution.• Strategically implemented updates to directly tackle customer pain points, slashing support tickets by 10% in just 2 months, optimizing both user experience and support team resources.

* Advanced Troubleshooting and Diagnostics: Perform in-depth analysis to diagnose complex technical issues, leveraging specialized tools and techniques, while collaborating with cross-functional teams to resolve escalated problems efficiently.* Technical Documentation and Knowledge Sharing: Create, update, and maintain technical documentation, such as FAQs and knowledge base articles, to support ongoing learning and provide consistent guidance to team members and customers.

* Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical problems for customers or internal users, ensuring timely and effective solutions through various support channels.* Customer Communication and Documentation: Communicate clearly and professionally with users, providing step-by-step guidance, while maintaining accurate records of interactions, solutions, and feedback in support systems.