Atul Paliwal Email & Phone Number

Pune, Mh, In

Jaipur, Rajasthan, India

• Extracted insights from user feedback and funnel analysis, prioritizing pain points for product development. Successfully resolved issues, resulting in increased user satisfaction, 500K+ downloads, and a 4-star rating on the Play Store.• Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule.• Analyzed crashes on Firebase and prioritized bug fixing during sprint planning, achieving a 99% crash-free user experience.• Incorporated a privacy-conscious approach by enabling users to access the mobile app's core functionality seamlessly, omitting the necessity for contact access permissions, resulting in enhanced user trust and streamlined onboarding.

India

• Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule.• Led the planning, development, and implementation of SaaS Video Conferencing, leading to enhanced transparency, resulting in 25K+ assessments generating 2.5 Cr INR revenue in the first year.

Jaipur, Rajasthan, India

• Transformed customer support insights into action, igniting a 20% surge in customer satisfaction within 3 months through strategic product enhancements and issue resolution.• Strategically implemented updates to directly tackle customer pain points, slashing support tickets by 10% in just 2 months, optimizing both user experience and support team resources.

Jaipur, Rajasthan, India

* Advanced Troubleshooting and Diagnostics: Perform in-depth analysis to diagnose complex technical issues, leveraging specialized tools and techniques, while collaborating with cross-functional teams to resolve escalated problems efficiently.* Technical Documentation and Knowledge Sharing: Create, update, and maintain technical documentation, such as FAQs and knowledge base articles, to support ongoing learning and provide consistent guidance to team members and customers.

Jaipur, Rajasthan, India

* Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical problems for customers or internal users, ensuring timely and effective solutions through various support channels.* Customer Communication and Documentation: Communicate clearly and professionally with users, providing step-by-step guidance, while maintaining accurate records of interactions, solutions, and feedback in support systems.

Post Graduation Diploma In Financial Management

Masters In Computer Application, Computer Application

Bachelors Of Computer Application, Computer Application