Atul Rai Email and Phone Number

Finance Professional with over 24 years of work experience including the last 22 years in Business Process Management (BPM) Industry• Comprehensive BPM Experience: o Jan’14 onwards: Service Delivery Leader – Customer Services, Finance & Accounting(F&A), and Procurement Processeso Oct’09 – Dec’13: Transitions Leader – F&A and Non-F&A Processes o Nov’04 – Sep’09: Quality Leader – F&A Processeso Feb’01 – Oct’04: Transitions Manager o Aug’98 – Jan’01: Operations Manager• Specialization in Operations, Transitions, and Quality: o Operations:o Customer Relationship Management: Operations Governance with Process Owners and CXOs Managing SLAs, Contract Management, Revenue Retention and Growtho Process Management:  Service Delivery for :• Customer Services processes – RFP Support, New Business Setup including Contract and Billing setup, Premium Management, Policy Administration Services, Inbound Call Center, Query and Services Helpdesk• F&A processes – Accounts Payable, Employee Reimbursement, Receivables, General Accounting and Closing Drive Process improvements – Stabilization, Standardization and Automation of process activities o People Support: Leading 40+ team members in Customer Services operations for a US based Insurance major Led a team of ~380 FTEs (F&A: ~150 FTEs, Customer Services: ~225, Procurement: 7 )  Team Development, Performance Appraisal, Reward & Recognitiono Transitions: o Project Management for multiple transitions(500+ FTEs in F&A and 100+ FTEs in Non-F&A) across industries and geographieso Executed diverse transition models such as on-site knowledge transfer, train the trainer model, remote knowledge transfer o Dealt with Rebadging, Language based transitions, transitions to Green field location o Transitioned processes from US, Latin Americas, South Africa, Europe and Asia-Pacifico Solution design for transitions for several business opportunitieso Quality:o Led process transformation initiatives for F&A processes across clients o Onsite process re-engineering for F&A processes – Treasury, Accounts Payableo Mentored multiple Lean and Six Sigma projects . • Experience in servicing diverse businesses: Currently, serving Life Insurance businesses. Served Real Estate, Consumer Packaged Goods(CPG), Pharmaceutical, Retail, Banking, and Financial Services. • Certifications: Project Management Professional(PMP), Six Sigma Black Belt, Building Leadership Skills from eCornell University, USA, Graduate from Institute of Cost Accountants of India