Atul S. Email & Phone Number

Launceston, Tasmania, Australia

• Responds effectively and efficiently to a wide range of student enquiries in a student-centered, solution focused and efficient manner • Ensure that students are provided with accurate first contact resolution or seamless and appropriate triage to Tier 2 services; and that appropriate turn-around times for responses and resolutions are monitored and adhere to standard operating procedures and service performance requirements. • Under the guidance of the Team Leader, develop and maintain team’s procedural, reference and training documentation and train other staff in the use of university systems and procedures• Actively contribute to a student-centric and high-performance culture by identifying opportunities for process improvement and simplification

Hobart, Tasmania, Australia

• Assessing international student applications for the division of future students.• Verifying and evaluating documents ensuring their eligibility for entry into University.• Performing risk assessments to ensure potential students meet genuine temporary entrant requirements including interviews and considering financial stability.• Presenting and organising paper and digital materials professionally for education, evaluation and reporting services• Familiar with study link, student management and PRISMS• Maintains student records to ensure accurate consistent record keeping and prepares reports as required. • Act as primary contact for assigned function with inside and outside departments; responds to technical administrative questions and ensure necessary follow up.• Assists with the assessment efforts in the immigration and programming areas of the international student office.excellence in admissions operations by identifying new effective tools to increaseapplicant processing such as optimizing current technologies including Study Link, Servicenow, Customer Relationship Management (CRM), Knowledge Management Systems, andassociated resources and tools

Melbourne, Australia

• Maintained fleet devices (PCs and Tablets) including antivirus and windows.• Led team of 10+, allocating different tasks and training employees as required• Configured and installed new equipment as ordered/requested by clients.• Set up, monitored and tested new and improved components.• Did cut-over’s, to connect the customer with NBN.• Inspected installation sites to determine material requirements. • Installed, maintained, troubleshoot & repaired aerial and underground cable system providing telecommunications, internet connectivity services to residential & commercial customers in Melbourne, Victoria.• Assisted in the achievement of set outcomes consistent with departments.• Resolved incidents/ requests.

Certificare Iv In Project Management Practice, Project Management

Professional Year, Information Technology

Information Technology

Education record

Played cricket, taken part in extra curricular activities- dance, acting