Atula Sai Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Define project scope, objectives, milestones; sketching framework of deliverables; involving all relevant stakeholders and ensuring business and technical feasibility.
• Ensure schedules, time and cost estimates and detailed project plans are provided for all deliverables, including risk assessments and opportunities.
• Research functional requirements, conduct gap analysis and provide quotations for custom solutions.
• Conduct product training and product awareness sessions across external and internal teams.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and post implementation review to identify areas of improvement.

Melbourne, Australia

• Created value for customers, clearly defined business outcomes and built success plans to seamless integrate Woven Digital products with their workflow.
• Managed client engagement and satisfaction through check-ins and health checks.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Created customer support strategy to increase customer retention.
• Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Melbourne, Australia

 Involved in raising a customer’s requirements, researching about the requirements, conducting gap analysis and providing a quotation for custom development work Involved in functionality testing. Documenting the internal debug procedure, installation process and user guide. Monitor and analyze client’s satisfaction through available.

Melbourne, Australia

- Performed as acting team leader, was responsible to achieve team targets and fulfill all the team leader duties, training the new employees and do the reporting. - Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. - Creating new accounts, processing sales and any.

Bengaluru Area, India

- Liaising with customers for discussions, meetings and training.- Complete analysis, testing and improvising Computerized Flight Planning, Load & Trim modules and Digital Flight Data Recorder.- Technically Supported customers 24/7 through e-mails, phone and remote connection tools.-Involved in online and on-site training the ERP applications to.