Atul Kumar Email & Phone Number

Dubai, Ae

Dubai, Dubai, United Arab Emirates

- (Front Desk Operations)- Responsible for smooth Check in and check out.- Guest experience evaluation and compensations.- Responsible for the guest feed backs and complaints regarding their experience during the stay &Dinning.- (Concierge 24 Hours)- Responsible for all the extra activities Eg- Including Transportation Booking, Airport pick up & Drop off, External Restaurant Reservations, Safari Booking, Beach Club Reservation.- (Restaurant Reservations )- Responsible for all outlets reservations and sales Multi-cuisine Restaurants & Fine Dinning- (Communication Centre)- Responsible to answer all the calls In House & External with The Brand Voice. Politeness and Passion in the root of all the communication which is implemented in each conversation.- (Private Dining )- Responsible for taking all the In House guest Private dining orders 24 Hours.- Proper verbiage and Standards are met in the process of taking the order.The upselling is also prioritised to achieve the Goal.- (Spa Reservations)- Responsible to Book the Spa appointment for In House & External Guest.- Maximise the business by offering the best Guest required treatments.- Upselling the Business by maximising The Revenue.- Reports.Responsible to Track and tally all the Guest Complaints from the GXP to Opera & Alert to ensure that every complain is taken in consideration.- Generating the Daily Incident Reports.- Generating the Hotel Figures and the Ranking on TripAdvisor & Booking.com

United Arab Emirates

Residence ButlerResponsible for taking care of the guest request Dining and other request including Pressing & Hot Beverages*Restaurant Reservations*Responsible for Restaurant Reservations and and sales of Food & Beverage’s.- Aim to achieve the Goal by Upselling to maximize the revenue.- Outlets Experienced- All Day Dining , Sea Food Specialty Restaurant, Italian Restaurant, Shisha Lounge , Pool Bar and Private Dining.- Reviews and Marketing- Responsible to get the outlets Review at the best from maximum guest in order to maximize the marketing and pushing The Outlet Rankings.- In charge of the operation in the Section. - Best Trip Advisor Review Holder2021

Bangalore Urban, Karnataka, India

AYS operator Responsible to Answer all the In House & External Guest calls. Brand Voice with the Ritz Carltons standard are used in every conversation confidently to meet all the guest requirements.Office IN chargeResponsible to train the new Joiners in terms of Hotel communication, Brand Voice ,Policy & System.Restaurant Reservations-Booking the Restaurants for both In House & The External Guests.-Aim to ensure that all the F &B outlet’s are generating revenues in the low and high season by getting bookings.Guest service desk operation -Guest Services operation includes Handling the Guest Luggage's , Storage & Delivery on Time.Guest relationsEnsure that all the amenities are placed in the guest rooms prior to The Arrival.Ensuring to offer extra activities for the kids to keep them entertained.Responsible to set up the room & organize a moment for the special occasions Eg: Honeymoon , Birthday, After long time visit etc..-Front deskResponsible for smooth check in & check out.

Bangkok City, Thailand

Bangkok City, Thailand