-Led Global IT Business Operations (over 200 engineers), Account Management, growth & Delivery for emerging technologies -Strategize & formulation of Business management and growth strategy with strong processes, policies, and procedures-Talent acquisition, retention, and management-Spearheaded partnerships for both engineering and enabling functions-Represent the organization in IT / Tech forums-Manage & grow client relationships-Performance appraisals, R&R for the teams-Drive optimization and Transformation initiatives-Closely collaborated with CEO in improving organizational culture from People dependent to Process, System, and domain-driven culture.-Led presales function to close on the IT project opportunities; Resulting in an increase in engineering headcount from 100 to 300 plus. Business growth aided by hiring domain leads/experts -Streamlined Contract lifecycle management to smoothen client and vendor onboarding process-Continuous excellence in Employee & Client engagement NPS score -YoY Revenue growth of over 200% for engineering Business with a net Margin of over 60%-Redefined Talent acquisition strategy which improved the delivery and operational excellence-Career growth planning for Employees and Managers-Implemented a Valuable engineer concept to ensure seamless delivery and less revenue leakage-Strategize the structuring of different functions and enabled cohesiveness among them through internal departmental initiatives-Contract negotiations led to savings of over $1 Mn-Expanded operations across Globe to expand organization outreach in attracting clients and talent-Formed niche skillset based/vendor partnerships to help in the growth-Run various tech podcasts with Business leaders, Organization experts and firmed up our expertise on emerging technologies to help Business growth-Introduced a data-driven measurement and performance monitoring approach -Strengthened the organization level compliances with relevant certifications

Managed cross-functional and cross-global teams of over 100 engineers distributed across different IT projects. The overall portfolio of over 20 $Mn. Overall responsibility included Operations management, Delivery, PMO, compliance, Digital transformation initiatives, Talent acquisition, and retention, P&L management, Account growth, Client stakeholder management, NPS management, Optimization, and Innovation in the operations including agile and DevOps implementation -Led 150% growth in the account-Managed back end IT operations for Capital Market account - Credit Agricole Corporate Investment Bank - January '17 to Feb '20 -IT Insurance Operations Delivery Lead, South Africa Region - Feb '15 to Jan '17Capital Market - IT Operations Delivery Lead for Financial Services and Investment Banking account - Dec' 13 - Feb '15Overall Accountability -- Seamless delivery of day to day operations across Business operations as per defined SLAs and contractual agreements across multiple clusters within Dev, support, QA functions-Manage Client relationships, Handle escalations and provide oversight to fix operational issues- Responsible for hiring, Retention along with Attrition, NPS, Revenue & Margins targets as per the Operating plan-Spearhead Monthly Sr. executive steering committee meetings for Business performance discussion and drive organic account growth-Provide oversight to the PMO team to ensure all client-defined controls are adhered to-Drive the creation of new procedure Transformation initiatives-Work with the sales team to drive organic growth for the account-Ensure knowledge management levels are well maintained across teams through a standardized skill matrix-Drive Performance appraisals, R&R for the team-Contract negotiation and extension-Account mining

Manage Account delivery for Financial Services AccountService Delivery of Application Production and EUC BusinessOverall PMO management

BFSI IT Professional with 18 plus years of rich experience varied across account management , delivery & program management, presales, consulting , enterprise-solution architecture, emerging technology evaluation and roll out, technical advisory and competency buildingBusiness focused Information Technology Lead with ability to deliver & manage technology that enables Business strategy and objectives. Specialties: BFSI Domain, IT Leadership, IT Strategy, IT Application Development, Change Management

Lead Team of Lead Solution Architects for Banking and Financial Service including Contact Center Lead Workforce Management Team - Integrate efforts into solutioning processTimely, Customized and Innovative Solutions to cater Business RequirementsCapitalize Solution Design by leveraging Organizational Strength, Market IntelligenceDrive Collateral Creation

Led Service Delivery for Banking and Financial services - Wealth Management Business for large US Bank

Lead service delivery of Wholesale Banking and Wealth Management BusinessPeople, Process, Client and Risk ManagementContract NegotiationManage Account P&L for SiteFacilitate Compliance and Site Audits

Operations Management and Service delivery for one of the Banking client

Business Process Analyst for largest Check Printing corporationProcess Management for an International Financial services company

Manage multiple operations teams across Retail Banking and Wealth Management (Financial Advisory) Business for the Large US-based Financial Institution. Transitioned Financial services projects for Cards from Chicago to IndiaBest team of the Year award consistently thrice in a row

Manage operations