Amparo Twinkle Munar-Peace Email & Phone Number

San Diego County, California, United States

San Diego County, California, United States

La Jolla Shores, California, United States

● Building and maintaining relationships with referral sources in the community. ● Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business.● Building priority lists, advancing relationships, tracking personal activity effectively and completing all the other necessary steps of successful referral marketing.● Representing TheKey in networking groups, at events, on committees and in other community settings● Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need● Learning the assessment process and conducting assessments with prospective clients as needed,addressing their questions and concerns, building relationships with their families and converting theminto long-term clients● Communicating effectively within the team to ensure that the care plans meet the clients’ needs, thatstakeholders and referral sources are satisfied, and that relevant information is communicated in aneffective and timely manner● Providing active relationship management when needed for existing referral cases – this may includehome visits, referral meetings, family meetings, and more.● Providing after-hours support for referral partners, prospective clients, and active clients (incl. eveningsand weekends) – this support may include email, telephone and/or home visits● Helping team to ensure that client accounts are up-to-date – especially when referrals are received from clients’ legal/financial advisors, coordinating with the finance/billing team, and communicating withfamilies and/or financial managers when needed● Maintaining a working knowledge of TheKey requirements and obligations where licensed as a HomeCare Agency, including the obligations to clients and caregivers● Maintaining a pulse on the strategic position of TheKey within the market, identifying new opportunities to enhance our reputation or build the referral base

San Diego, California, United States

● Work closely with clients and their family members.● Conduct professional assessments, develop a care plan, manage the plan: involvement in theimplementation of needed services, providing care oversight and reassessments.● Provide oversight/supervision of in-home staff, including safety monitoring, performance management,training and all other related activities.● Perform routine in-home weekly/monthly visits● Provide education to caregivers, clients, and other parties as needed, on issues ranging from diseaseprocess to how to appropriately perform hands-on tasks.● Interacting with healthcare providers to facilitate client's treatments.● Ensuring client’s treatment requirements are met.● Instructing and educating patients on procedures, healthcare provider instructions, and referrals.● Linking patients to social services programs and entitlements such as housing services and self-management programs.● Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensureimproved health outcomes.● Ensure all healthcare providers involved are up to date with case information and collaborate withpatients' families, friends, and caretakers.● Serving as an advocate for and champion of the client’s health● Connecting clients with social and community support systems for continuation of care● Maintaining records of case management activities.● Participates in rotating after hours, weekends and holiday on-call support with a high level ofaccountability through use of e-mail, telephone and/or home visits.Professional Outreach:● Participation on local committees, task forces, and boards.● Education / presenting to professional groups;● Raising consciousness;● Helping professionals help their clients/patients;● Set up meetings with professionals, get to know them, figure out what they need/want and help createsolutions.

San Diego, California, United States

● Responding to inbound and outbound prospective client inquiries, providing them with informationand conducting follow-up and other client development activities.● Conducting assessments with prospective clients, addressing their questions and concerns,establishing rapport and converting them into active service with the organization.● Providing additional support for new clients, including in home visits during the first two caregiverschedules.● Educate clients on Company Policies, Rights and Responsibilities, and Service Agreement details priorto receiving in home care services● Supporting ongoing client retention through hands-on attention, weekly follow up calls and monthlyin home visits or with any change in condition.● Supervise and Mentor home care aids through in services or hands on training on proper procedures and how to deal with challenging situations. Supervise and provide feedback in home care aid performance improvement● Participates in quality improvement activities and evaluations of the Agency. Investigates problems, irregularities, policy violations and other reportable events implementing the appropriate corrective action and follow-up.● Resolve client concerns as applicable and document incidents clearly and concisely.● Participates in rotating after hours, weekends and holiday on-call support with a high level ofaccountability through use of e-mail, telephone and/or home visits.● Scheduling or Staffing multiple client cases with appropriate home care aides across San DiegoCounty● Ability to manage multiple projects and meet deadlines● Ability to deal with changing priorities and varying levels of stress through self-direction, flexibility,self-motivation and organizational skills● Assists agency applicants with application and hiring process● Clears daily time card and finalizes payroll prior to processing.● Complete other duties assigned.

Sabre Springs, San Diego, California

● Winner of the Joy in Sales Horizon Award 2018, Quarter 2 for conducting sales tours and presentationsresulting in 40 sales out of 100 Presentations● Temporarily assigned to two other Sunrise communities in San Diego that needed assistance withmanaging their Customer Relationship Management database and Past Due activities● Mentored and coached two fellow Associate Director Of Sales in database, daily activity and timemanagement.● Assisted Director of Sales with move in paperwork, preparing Resident Contract for Executive Directorand all functions of the Sales Department including driving census and maintaining above budgetfinancials.● Cultivated relationships with clients and partners of the Directors of Sales to help close sales andmake the move in experience a positive one for families.● Helped manage databases with inbound and outbound prospective client inquiries, calls, scheduling toursand discovering needs, providing them with information and conducting follow-up and other clientdevelopment activities.● Demonstrated good judgment, problem solving and decision making skills. Maintained a professionaldemeanor with the ability to think quickly in a fast paced environment.

Poway, California, United States

● Regional Service Leadership Academy Graduate – April 2016● Lead Teller Essentials Graduate – September 2012● Nominated for Service Leadership 4 Quarters in a row.● Recognized for STAR Service Leadership Award – April 2016● Scored above 90 percentile for Annual Quality Assurance 2 years in a row.● Recognized for diligence in following Policy and Procedure resulting in minimal error and ability tomanage risk.● Participated in the Junior Achievement program and taught Adolescents the importance of Insurance.● Assisted bankers in matching products to customer’s financial needs and priorities which resulted in a35% increase in business customers.● Promoted and delivered excellent customer service to new and existing banking customers with financialneeds. Resulting in Top Teller Sales 4 Quarters in a row for sales and referrals.● Coached Tellers in their success resulting in 10 promotions.● Job Coached tellers in their roles to develop them in their personal growth and careers with Wells Fargo.● Led and motivated team in their daily engagements by example and a variety of coaching methods (onspot coaching, 1:1 weekly coaching, Demonstrative Behavioral Evaluation)● Utilized strong interpersonal skills during interactions. Maintained high level customer loyalty.● Managed and resolved customer concerns by utilizing listening and critical thinking skills.● Competent in Risk Data Mart, CloudChords, Operations Control Online, Minding the Store