Andrew T.

Andrew T. Email and Phone Number

Dedicated IT Managed Services Provider | Empowering Michiana Businesses with Reliable Tech Solutions | Your Partner in Digital Transformation
Andrew T.'s Location
South Bend, Indiana, United States, United States
Andrew T.'s Contact Details

Andrew T. personal email

n/a

Andrew T. phone numbers

About Andrew T.

Andrew T. is a Dedicated IT Managed Services Provider | Empowering Michiana Businesses with Reliable Tech Solutions | Your Partner in Digital Transformation. He is proficient in English.

Andrew T.'s Current Company Details

Dedicated IT Managed Services Provider | Empowering Michiana Businesses with Reliable Tech Solutions | Your Partner in Digital Transformation
Andrew T. Work Experience Details
  • Specialized Staffing Solutions
    Director Of Information Technology
    Specialized Staffing Solutions Feb 2020 - Dec 2022
    South Bend, Indiana Area
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  • Neuropsychiatric Hospitals
    System Administrator
    Neuropsychiatric Hospitals Sep 2018 - Feb 2020
    South Bend, Indiana Area
    Under the direction of the Director of Information Technology, I am primarily responsible to ensure the efficient and effective functioning of network infrastructure, help desk operations, network security and digital asset management. Plan, staff and manage hospital System network infrastructure and growth to enable scalability for all technology dimensions and for all technology components. I establish and maintain service level agreements with internal clients, suppliers and vendors.
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  • Quality Dining, Inc.
    System Network Administrator
    Quality Dining, Inc. Aug 2016 - Feb 2020
    Mishawaka, In
     Company Sponsored Internal Security Assessor(ISA) Systems / Network Administrator / PCI Officer Duties Provide direct support to Help Desk Personnel when they escalate tickets to System Administration Team Aid in the troubleshooting of network based issues Program Fortinet routers for store deployments Maintain the whitelist of websites for store access purposes Conduct Internal Security Assessments for PCI Compliance Maintain the Stormshield Server and client installs at each location IT Service Manager Duties Aid in the management of a team of 8 Help Desk Analysts Implemented the Manage Engine cloud based ticketing system resulting in a $33,000/year savings Developed and trained all help desk analysts on the new ticketing system, SLA guidelines for ticket creation and response Created a category system to properly identify root causes of issues. Using this data, I created a knowledge base within Manage Engine to reference for faster ticket response and resolution Revamped all current training documentation and procedures to increase efficiency and reporting through the new ticketing system.  Provided support for Micros RES 4.7 and 5.4 Restaurant Point of Sale System Provided support for Aloha NCR Restaurant Point of Sale System
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  • Reaper Tactical / Patriot Concealment Systems
    Sales Manager
    Reaper Tactical / Patriot Concealment Systems Jan 2013 - Jul 2016
    Indianapolis, Indiana Area
    Helped create a new company that manufactures a custom product Helped generate over $100k sales it's first year of operation Responsible for all IT system installation, maintenance and upkeep including the operation of Quickbooks, Point of Sale, Social Media, Web Design, E-Commerce, Document Creation, Order Processing, Invoice Tracking and sales receipts Conducted outside sales to new dealers interested in carrying our product.  Set up trade show booths at various locations across Indiana, Ohio, Oklahoma and Pennsylvania
  • Teksystems
    It Support Specialist
    Teksystems Mar 2015 - May 2016
    Indianapolis, Indiana Area
     Contracted to Dell, Inc. providing End User Support for St. Vincent Hospital Senior Help Desk Analyst Break Fix Team Lead. I lead a 6 member team of Tier 2 Analysts. Assistant to Tech Lead when he was off work/site Utilization of the Service-Now Ticketing System Asset Management Duties Help maintain a database of 15,000 PC’s throughout the hospital environment Responsible for updating location and owner of each deployed and recovered asset Staging Duties Control and rotate quarantined assets Wipe, Image and prep recycled devices for redeployment Receive incoming assets, supplies and peripherals. Catalog the items, update their locations in asset management and assign them to IMAC technicians for deployment Software License Management Experience with Hospital Applications utilized at St. Vincent Quest AthenaNet PACS HRS-D Syngo Work Flow Experience with Citrix Thin Clients & Zero Clients Remote Control Management using Bomgar, Teamviewer and Remote Desktop Connection Device Encryption Technologies - Symantec Enterprise Application Support Desktop Service Requests and Service Catalog Management Windows Imaging and deployment technology Anti-X Ware Management (Anti-virus, anti-spyware, anti-malware, etc.) Responsible for creating and updating knowledge base documents
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  • City Of Indianapolis
    Police Officer
    City Of Indianapolis Jul 2009 - Jan 2015
    Indianapolis, Indiana Area
     Served the City of Indianapolis in one of the highest crime areas of the city. Completed Interviews and interrogations of victims, suspects and witnesses Responsible for transcribing vital information in to report form for Probable Cause Affidavits, Warrants, Crash Reports and internal memo's for supervision Earned numerous commendations for high profile arrests and overall work ethic.  Awarded the David S. Moore Rookie of the Year Award in 2011 Awarded the Ruthann Popcheff Memorial Award in 2013
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  • Goodwill Industries International
    Case Manager
    Goodwill Industries International Jul 2008 - Jul 2009
    South Bend, Indiana Area
    Conducted compliance interviews with welfare recipientsTranscribed vocal and documented information in to the eligibility databaseWorked wth State employed Eligibility Specialists to maintain recipient complianceCreated Excel and Word documents to better track client job search recordsConducted orientation sessions for 40+ new recipients each weekTrained clients in the following categories: Resume and cover letter preparation Job Search tools Job interview practice and preparation Provide Goodwill vouchers for purchases of interview clothing Provide bus tokens and pre-planned routs to their destination Conduct follow up interviews with their employer once placement was made
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  • Affiliated Computer Services, Inc
    Case Manager
    Affiliated Computer Services, Inc Mar 2007 - Jul 2008
    Elkhart, Indiana Area
    Conducted Eligibility Interviews for new and current welfare recipients applying for Food Stamps, Medicaid and TANF Gathered personal and financial information from the client, family members and other household occupantsTranscribed all documents and verbal information in to the State Eligibility Software to calculate monthly benefitsResponsible for processing recipient alerts reported through various government agenciesMaintained all file folders, paperwork, documents and client information for 500+ families assigned to my case loadResponsible for filing all above mentioned information

Andrew T. Education Details

Frequently Asked Questions about Andrew T.

What is Andrew T.'s role at the current company?

Andrew T.'s current role is Dedicated IT Managed Services Provider | Empowering Michiana Businesses with Reliable Tech Solutions | Your Partner in Digital Transformation.

What is Andrew T.'s email address?

Andrew T.'s email address is an****@****ndy.gov

What is Andrew T.'s direct phone number?

Andrew T.'s direct phone number is (574) 271*****

What schools did Andrew T. attend?

Andrew T. attended Western Governors University, Ivy Tech Community College, Indianapolis Law Enforcement Academy.

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