R&D on printed electronics and IoT devices.

Establishing CS procedures for a newly-founded start-up. Working with upper management and the sales team to set KPIs for all company teams.

Web development, multimedia applications, web services.http://informatix.gr

(1) Working with a portfolio of 40+ EMEA customers, (2) Responding to technical questions within the SLAs set for our team, (3) Onboarding new customers and offering consulting while they are implementing RudderStack within their app and downstream destinations, (4) Working on monitoring customer health and updating the Customer Success leader on a monthly basis and/or whenever an important incident happens (e.g. a platform failure that can cause friction with the customer or positive feedback that can be used as a testimonial), (5) Working with the engineering team when an issue requires escalation and/or when we need to find users within our customers that can be used as beta testers or early adopters for new features, (6) Maintaining live documents that monitor our customer health and a number of other CS-related metrics for my account portfolio, (7) Producing help materials (videos, decks, documents) that can be shared with customers on how to use some of our features or in edge cases that are not covered by our main documentation.

(1) Working with a portfolio of customers in 25+ countries globally, (2) Leading a CS team offering after-sales support with strict SLAS and top-notch user experience, (3) Managing the onboarding of new customers and offering to consult while they were deploying our hardware and while they are setting up their accounts on our platform, (4) Working on monitoring customer health and maintaining live documents related to all major Customer Success metrics, (5) Receiving and organizing customer feedback and working with the engineering team to deliver new features and valuable improvements for our hardware and software, (6) Identify customers that can be used as beta testers or early adopters for new features, (7) Producing all user materials (videos, decks, documents) as well as creating and maintaining our user documentation, (8) Working closely with the go-to-market colleagues, managers, and engineering leaders to build the product roadmap.

(1) Organizing experiments and field testing of hardware prototypes,(2) Interviewing end-users and early adopters to identify their needs and shape the MVPs in both software and hardware,(3) Creating the roadmap of the product and working with tech-leads to create the stories following the agile development paradigm,(4) Keeping the roadmap up-to-date and aligned with company's business goals.

Working on making greenhouses smarter and remotely sense what makes tomatoes happier :D

Web development, multimedia design and creation, programming.