Kristine Aubrey Villeza Email and Phone Number

-Interact with clients to solve issues and questions about services, and policies-Maintain a positive and friendly tone with clients at all times-Listen to client’s complaints and try to identify the cause of their problem to your best ability-Cancel or upgrade accounts and attempt to persuade customer to reconsider cancellation.-Identify the appropriate response and strategy to solve client’s issues as quickly as possible-Be able to manage large amounts of phone calls, chats, emails, and other communication channels

-Maintaining a positive, empathetic and professional attitude toward customers at all times.-Attracts potential customers by answering product and service questions and suggesting information about other products and services.Recommends potential products or services to management by collecting customer information and analyzing customer needs.-Excellent sales service to ensure high levels of customer satisfaction.-Remain knowledgeable on products offered and discuss available options.

-Answers guest queries and complaints.-Answers all incoming calls and messages through Phone calls or e-mail.-Check and sort emails and manage the hotel's socialmedia page.-Travel arrangements and Room reservations.

-Perform basic math functions-Maintain accurate cash balance and tally of cash.-Prepares Daily sales reports and monthly sales reports.

-Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.-Processes customer and account source documents by reviewing data for deficiencies: resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.-Enters customer and account data by inputting alphabetic and numeric information on keyboard according to screen format.-Verifies entered customer and account data by reviewing, correcting, deleting, or reentering date: combining data from both systems when account information is complete.