Organize and execute student, alumni, fundraising and graduation events for FSU’s College of Nursing.

• Provide excellent customer service and exceed customer expectations.• Serve as a role model to the Lead Guides and Guides• Create a safe, fun, educational and open work environment for the staff.• Create schedules for the whole team using company provided labor models, sales goals, and marketing promotional calendar to ensure proper staff coverage.• Attend bi-weekly operations meetings• Delegate tasks amongst the team to maintain the appearance and operations of the store.• Fill in where needed when the team is short staffed.• Assist the Store Manager with interviewing and hiring promising new talent for the team.• Prepare the team and the store for big promotional and/or holiday store events.• Report maintenance issues, and communicate with the maintenance technicians while the issues are being addressed.• Respond to emergency situations and communicate with the appropriate emergency services involved, as well as the appropriate security and leadership team members.

• Provide excellent customer service and exceed customer expectations.• Serve as a role model to the Guides• Encourage guides to build on customer relations, thoughtfully suggesting different or new products that could help with customer health goals.• Fully process customer transactions; maintaining discretion, keeping personal health information safe, and properly handling payment.• Training Ambassador for the retail team; assisting with new hire orientation, and continued education for the team, including new product launches.• Assume role of Manager on Duty as needed, overseeing store opening and closing duties.• Resolve customer conflicts• Receive inventory shipments and properly record and store shipment manifests in accordance with DOH guidelines.• Maintain inventory pantry organization.• Oversee proper inventory allocation to customer orders.

• Provided excellent customer service.• Educated customers about medical cannabis, and all Parallel products.• Fully processed customer transactions; maintaining discretion, keeping personal health information safe, and properly handling payment.• Maintained store appearance• Kept up my own education of medical cannabis and Parallel’s products.

• Safely delivered medical cannabis to customers across the North half of Florida.• Followed all regulations and policies put in place by the DOH and Parallel for proper delivery of medical cannabis.• Educated customers about cannabis, and the products they had ordered.• Maintained discretion, and kept personal health information safe• Properly handled, and kept cash secure while away from home store.• Maintained company vehicles, including taking it for regular services.• Trained new hires.

• Assisted customers with planning anything from birthday parties, to business meetings, to wedding cakes. • Worked alongside the other departments in the store to be sure customer orders were made correctly and on time.• Had to have wide knowledge of product and product availability. • Made deliveries to homes, venues, offices, etc.• Registered customers for the Publix Apron’s Cooking School.• Assisted the Chefs in the cooking school, on occasion, with prep and during classes.• Made cold calls to local offices about the services we provided.

• Greeted customers and provided excellent dining experience• Accurately took and placed customer food orders.• Quickly provided anything that customers would need.• Processed customer payments• Performed duties to prepare the restaurant before opening, and cleaned and prepared restaurant for closing at the end of the day.

• Used weekly planograms to maintain the stock and appearance of the sales floor as new books and products debuted.• Regularly changed advertisement and sale signs all over the store.• Worked to maintain the organization of the store, even doing some overnight shifts for shelf resets.• Lead, and encouraged employees to provide excellent customer service, and to meet, or exceed, corporate set sales goals.• Lead, and encouraged employees to reach corporate set goals for member loyalty program subscription sign ups.• Performed store opening and closing duties; including cash and deposit handling, assigning registers and zones to employees, and setting security alarm before locking up.• Trained new hires• When the company announced their bankruptcy, I stayed on to help with the liquidation processes, and was with my store on closing day.