Aubrey Diaz, Pmp

Aubrey Diaz, Pmp Email and Phone Number

Manager, Services & Operations at Calabrio, Inc. @ Calabrio, Inc.
minneapolis, minnesota, united states
Aubrey Diaz, Pmp's Location
St Paul, Minnesota, United States, United States
Aubrey Diaz, Pmp's Contact Details
About Aubrey Diaz, Pmp

Experienced, results-driven Program & Operations Manager and team leader with emphasis on quality and the customer experience. Successfully lead teams to exceeding goals for sales and operations. Primary point of contact for large enterprise accounts for sales, projects and customer relationship management. Process and personnel management experience in retail and corporate environments. Highly effective in employee coaching, process implementation and customer focused operations. Successful management of a portfolio of 30+ customers.

Aubrey Diaz, Pmp's Current Company Details
Calabrio, Inc.

Calabrio, Inc.

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Manager, Services & Operations at Calabrio, Inc.
minneapolis, minnesota, united states
Website:
calabrio.com
Employees:
657
Aubrey Diaz, Pmp Work Experience Details
  • Calabrio, Inc.
    Global Operations Manager
    Calabrio, Inc. Aug 2023 - Present
    Minneapolis, Minnesota, United States
    Leader of global operations team for our professional services and support organizations; stakeholder for cross-functional teams in transformational project; develop and lead customer-focused, high performing teams motivated to exceed their KPI’s; design and implement business processes that reduce time, and administrative fatigue
    View
  • Calabrio, Inc.
    Manager, Support Services
    Calabrio, Inc. Jun 2020 - Aug 2023
    Greater Minneapolis-St. Paul Area
    Manage Support Operations team within Support Services team responsible for customer request intake, case/call processing, cross-functional process improvement, department systems management, Customer/Partner escalation point, support vendor relationship management
    View
  • Calabrio, Inc.
    Manager, Customer Operations
    Calabrio, Inc. Aug 2018 - Jun 2020
    Greater Minneapolis-St. Paul Area
    Manage Customer Operations team, responsible for Customer Success organization process methodology definition and documentation, partner with cross-functional teams to promote customer success across Calabrio, staff onboarding and mentoring, management of strategic initiatives and projects, and internal systems used by Customer Success
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  • Calabrio, Inc.
    Pmo Program Manager
    Calabrio, Inc. Dec 2016 - Aug 2018
    Greater Minneapolis-St. Paul Area
    Responsible for developing and governing PMO processes for project, resource and overall portfolio management. Design and manage implementation partner engagement process and oversight. PMO and project portfolio metric establishment and reporting to organization. Train and mentor new staff within the Professional Services team and technology partners. Work across the organization to align functional teams to improve customer success. Contract management and negotiation for projects.
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  • Calabrio, Inc.
    Senior Project Manager
    Calabrio, Inc. Oct 2015 - Dec 2016
    Greater Minneapolis-St. Paul Area
    Primary point of contact for multiple customers and implementation projects; Responsible for all scheduling and process management; Department analytics development and reporting via Salesforce. Creation of department processes and Salesforce tool design. Train & Mentor new Project Management staff for the organization; Lead on PMO maturity initiative to define and build out processes and PMO advancement within the organziation
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  • Calabrio, Inc
    Project Manager
    Calabrio, Inc Dec 2012 - Oct 2015
    Minneapolis, Mn
    Primary point of contact for multiple customers and implementation projects; Responsible for all scheduling and process management; Department analytics development and reporting via Salesforce
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  • Alwaysbethere
    Project Manager
    Alwaysbethere May 2012 - Dec 2012
    Account & Project Management for large Enterprise and Small Business accounts; Wireless Solutions project and implementation management; Primary point of contact for customer escalations and business development
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  • Sprint Nextel
    Implementation Project Manager
    Sprint Nextel Jan 2011 - May 2012
    Managed customer expectations, projects and implementation for large and medium enterprise account portfolio; Primary point of contact for customer service and wireless solutions
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  • Sprint Nextel
    Technical Consultant
    Sprint Nextel May 2010 - Jan 2011
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  • Sprint Nextel
    Assistant Store Manager
    Sprint Nextel Oct 2008 - May 2010
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  • Sprint Nextel
    Lead Retail Consultant
    Sprint Nextel Feb 2008 - Oct 2008
    St. Peters, Mo
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  • Sprint Nextel
    Retail Consultant / Keyholder
    Sprint Nextel Jul 2007 - Feb 2008
    O'Fallon, Mo
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  • Omni Financial
    Junior Associate
    Omni Financial Nov 2006 - Jun 2007
    Greater St. Louis Area
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  • Welch Systems
    Office Manager
    Welch Systems Mar 2005 - May 2006
    Chesterfield, Mo
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  • Murphy Company
    Administrative Assistant
    Murphy Company Sep 2003 - Mar 2005
    Greater St. Louis Area
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  • Interface Security Systems
    Customer Service / Account Representative
    Interface Security Systems Feb 2002 - Jul 2003
    Earth City, Mo
    View

Aubrey Diaz, Pmp Skills

Salesforce.com Telecommunications Wireless Customer Satisfaction Management Project Management Enterprise Software Account Management Customer Experience Team Leadership Sales Customer Service Managed Services Customer Retention Vendor Management Business Analysis Unified Communications Leadership Crm Contract Negotiation Saas Process Improvement Sales Operations Mpls Voip Direct Sales Telephony Customer Relationship Management Cross Functional Team Leadership Solution Selling Sales Process Software Documentation Training And Development Training Team Building Wireless Technologies Documentation Employee Training Retail Cellular Communications Software Project Management Project Planning Business Process Improvement Inside Sales Software Implementation Voice Over Ip Software As A Service

Aubrey Diaz, Pmp Education Details

Frequently Asked Questions about Aubrey Diaz, Pmp

What company does Aubrey Diaz, Pmp work for?

Aubrey Diaz, Pmp works for Calabrio, Inc.

What is Aubrey Diaz, Pmp's role at the current company?

Aubrey Diaz, Pmp's current role is Manager, Services & Operations at Calabrio, Inc..

What is Aubrey Diaz, Pmp's email address?

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What is Aubrey Diaz, Pmp's direct phone number?

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What schools did Aubrey Diaz, Pmp attend?

Aubrey Diaz, Pmp attended Keller Graduate School Of Management, Devry University-Minnesota, University Of Missouri-Saint Louis, Saint Charles Community College.

What skills is Aubrey Diaz, Pmp known for?

Aubrey Diaz, Pmp has skills like Salesforce.com, Telecommunications, Wireless, Customer Satisfaction, Management, Project Management, Enterprise Software, Account Management, Customer Experience, Team Leadership, Sales, Customer Service.

Who are Aubrey Diaz, Pmp's colleagues?

Aubrey Diaz, Pmp's colleagues are Mia Mourujärvi, Jeff Curry, 🌍 Deshawn Jackson, Cissp, Tomas Taesler, David Semanson, Randy Deyoung, Florian G..

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