Aubrey Ferguson Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

• Creates and Implements therapeutic activities programming for Assisted and Independent Living Residents
• Manages the Transportation Department and a team of 12 employees
• Plans all building events from start to finish
• Very fast paced environment managing multiple projects
• Ability to take projects from concept to execution and implementation
• Proficient in creating flyers and marketing materials on a daily basis

Irving, TX

• Trained multiple new hire classes (12-24 members per class) with a 96% graduation rate.
• Facilitated multiple recurrent training initiatives for employees and presented updated procedures, system changes and merged content (specific to a partnership with another security company).
• Organized and facilitated daily planning sessions (during transition of partnership) with the training team for customer care training classes involving: -Creation of an agenda for all customer care training classes.
• Partnered with the Knowledge Management department to create and develop online Customer Care content.
• Assisted with a major project to streamline Sales Department training material.
• Created and delivered a variety of communication documents on a regular basis.

Amarillo, TX

• Investigated allegations of child abuse with an emphasis on sexual abuse.
• Managed a caseload of 12 to 30 cases at a time.
• Effectively established rapport with clients and managed case related conflict on a regular basis.
• Efficiently documented caseload on a daily basis using the computer program, IMPACT.

New York, NY

• Coordinated and arranged social event planning for high level clients.
• Utilized excellent customer service skills to establish rapport and maintain professional relationships to meet the expectations of clients.
• Effectively managed a high volume of incoming and outgoing phone calls.
• Maintained an ongoing caseload of 150-200 clients.

Canyon, TX

• Managed a childcare site with a staff of 5 employees and 35-50 children, ages 5-10 years.
• Planned and implemented educational activities for the site on a weekly basis.
• Maintained all required safety and legal records for all children and staff on site.
• Managed all employee related time and attendance.
• Organized and managed all payments and financial records on site.

Bachelor Of Arts (B.A.), Musical Theatre

Counseling Psychology