• Creates and Implements therapeutic activities programming for Assisted and Independent Living Residents• Manages the Transportation Department and a team of 12 employees• Plans all building events from start to finish• Very fast paced environment managing multiple projects• Ability to take projects from concept to execution and implementation • Proficient in creating flyers and marketing materials on a daily basis• Manages communication with residents and family members

•Trained multiple new hire classes (12-24 members per class) with a 96% graduation rate.•Facilitated multiple recurrent training initiatives for employees and presented updated procedures, system changes and merged content (specific to a partnership with another security company).•Organized and facilitated daily planning sessions (during transition of partnership) with the training team for customer care training classes involving: -Creation of an agenda for all customer care training classes -Detailed assessments of current and developing content -Management of an ongoing list of questions/concerns dealing with processes and procedures.•Partnered with the Knowledge Management department to create and develop online Customer Care content.•Assisted with a major project to streamline Sales Department training material.•Created and delivered a variety of communication documents on a regular basis.•Assisted in the implementation of a Quality program including the facilitation of meetings, focus groups and the management of all Quality related feedback.•Supervised a team of Quality interns, including: -Creation of standardized organizational quality metrics -Management of time and attendance -Facilitation of regular team meetings -Organization and distribution of call evaluations

•Investigated allegations of child abuse with an emphasis on sexual abuse.•Managed a caseload of 12 to 30 cases at a time.•Effectively established rapport with clients and managed case related conflict on a regular basis.•Efficiently documented caseload on a daily basis using the computer program, IMPACT.

•Coordinated and arranged social event planning for high level clients.•Utilized excellent customer service skills to establish rapport and maintain professional relationships to meet the expectations of clients.•Effectively managed a high volume of incoming and outgoing phone calls.•Maintained an ongoing caseload of 150-200 clients.

•Managed a childcare site with a staff of 5 employees and 35-50 children, ages 5-10 years.•Planned and implemented educational activities for the site on a weekly basis.•Maintained all required safety and legal records for all children and staff on site.•Managed all employee related time and attendance.•Organized and managed all payments and financial records on site.