James Fields Email & Phone Number

Spokane, Wa, Us

Lynnwood, Wa, Us

Greater Seattle Area

Contractor at Wells Fargo Since October of '21. I was converted to a full time employee in August of '22

Data and Systems Analyst, O.C. Tanner, Salt Lake City, UT Feb 2021 – Aug 2021 Analyze program configurations Use SQL to find/fix issues Review processes and procedures to find improvements Update/Create technical documentation Provide training to junior analysts Provide technical expertise and analysis to internal groups and Clients Act as technical representative to large Clients

Greater Salt Lake City Area

Technology Lead, Infosys Ltd., contract with Goldman Sachs, Salt Lake City, UT Feb 2018 – Dec 2019  Participate in Production Support activities, analysis of enterprise-wide middleware financial applications, onsite and virtually Create, update, execute and troubleshoot unix/linux shell scripts from unix/linux command line Use SQL queries and tools to connect with and analyze data within multiple databases on multiple DB servers Execute Autosys commands to interact with batch jobs, multiple regions, multiple time zones, worldwide Review, update and create process and technical documentation.

 Hired and Managed Staff of 2 Assistant Managers and 15 Associateso Verify that all employment documentation is completeo Plan schedules to provide proper coverage of sales floor within provided budget hourso Assign tasks based on Store need and available associate skills Ensure that deliveries and inventory are correctly dealt with Compile Daily and Weekly sales reports Read and respond to email from District Management, Zone Management or Corporate Office Stage merchandise in attractive ways, paying attention to the retail value and profit margins of products

Bellevue, Wa

 Lead Operations and Production Support Teams (and chief trainer/liaison for Tier One support group of 10)o Facilitated Customer on-boarding/ramp up for Supply Chain & Enterprise System Integrations, Data Warehouse, in near real-time heterogeneous environment (Mainframe, Unix, Windows, Oracle, SQL)o Mentored and trained junior analysts, new hires, internal and external customerso Verified team coverage of 24x7x365. Planning for vacations, sick leave, etc.o Delegate and prioritize issues based on team member skills and workloado Serve as primary escalation point and/or contact point for customers and managemento Communicated root cause and outage status to Outage Coordination groups and Management  Troubleshooting applications and application integrationso Investigated issues inside and outside of corporate, customer firewalls and the public Interneto Found, resolved programming, data, network and/or database issues on Unix and Windows systemso Encrypted data (PGP), creating procedures and documentation for training and troubleshooting issueso Design and automate SQL queries to extract, present, add data to Oracle and SQL databaseso Recovered from system outages (planned and unplanned) Designed and Implemented Production Support/Integration best practiceso Gather and analyze Requirements for connecting dissimilar computing systems, like mainframe to Unixo Refine requirements to actionable items using operations knowledge to leverage existing systemso Created and documented processes and procedures for virtual support groups (ITIL, Agile, Lean) o Updated & Created Disaster Recovery Plans & Documentationo Verified compliance with company policies related to Windows and Unix Servers Deploy new code in TEST and PROD environmentso Deployed and Verified Java code in Prod Using Jenkins, GZIP, SFTP on Unix (HP-UX) serverso Participated in unit, functional and user acceptance testing

Greater Seattle Area

 Investigated and resolved all internal and external network connectivity issues Troubleshot Customer server issues, such as running processes, storage space, printer problems Ran server based reporting programs and analyzing results Designed and implemented web-based dashboard reporting system saving 8 Man-hours each day.

Bellevue, Wa

 Provided 1st and 2nd level Support for all Boeing Applications and systems Performed Application Security procedures such as Useird Creation, Password resets  Did Basic network troubleshooting, connectivity issues, remote connection issues

Seattle, Wa

• Mentor to less experienced analysts on Windows95 issues.• Trained new analysts in networking issues, particularly Novell Netware

Everett, Wa

• Installed Novell Netware servers and peer-to-peer networks including cabling.• Troubleshooting and configuration of Desktop computers

Bachelor Of Science, Business - Information Technology Management, Computer/Information Technology Administration And Management

Associate Of Science - As, Information Technology, 3.5

Associate Of Arts - Aa, Information Technology, 3.5

Associate Of Science - As, Information Technology