Successfully leads a team of training professionals delivering training content through a blended model approachDevelops high-touch training programs by working cross-functionally to deliver targeted learningDevelops group and individual learning content using skills gap analysesExperience in planning training programs based on business goals/KPIs with high focus on ROICareer development plans for training and quality professionalsOversee learning activities, content, and resources for 300+ learnersExtensive knowledge in development and implementation of coaching and mentorship initiatives to establish a culture of ongoing learning8+ years of experience in creating training and quality programs that are overseen by Medical Regulatory, Legal and the FDASuccessfully led and launched 10+ training and quality initiatives supporting patients over the last year

Led a team of training and quality professionals to deliver training/QA for patient support programsResponsible for growth and development of teamDesigned and delivered training content by working cross-functionally and assessing areas of strength and opportunitiesDelivered training classes virtually and in-person to 500+ learners

Led training classes for patient support programsAssist with design of training programs and initiativesDevelop quality program through designing a patient experience scorecard and building QA from ground-upCrafted training content and delivery methods to accommodate mostly virtual training with in-person content 2x annually

 Manage and lead overall Training and Quality Assurance programs for site and corporate effectiveness. Utilize Quality and Training reports and metrics to drive improvements. Understand financial impact of workplace learning to drive business objectives and ROI. Responsible for day to day management of the Quality teams including goal definition, performance measurement, prioritization of work, etc. Develop key relationships with business leaders while demonstrating strong team building and development skills. Ownership and facilitation of training and quality initiatives to determine focus with the intent of improving patient satisfaction. Work with site operations management to analyze operations and efficiencies. Propose appropriate learning and communications solutions and manage rollout of solutions within the site. Demonstrate ability to share vision and think of alternative business solutions through problem solving and root cause analysis. Work cross-functionally to ensure consistent management of corporate training and quality programs and initiatives within the site. Determine and communicate policies and procedures to support program and ensure adherence to initiatives.  Participate in cross-functional task forces and special projects as assigned. Works closely with client to ensure overall quality and training is effective and effiecient and meeting the client's expectations.  Dedicated to top-performing program which tripled in size from starting.

 Prepares and manages new hires for successful transition to the production environment by delivering a quality learning experience to include technical skills, patient care and Express Scripts culture. Responsibilities include evaluating skill development and performance standards as well as providing coaching and feedback. Collaborates with business partners, LPI and Quality teams to continuously refine and enhance the content of training courses. Maintains productive relationships with business partners, including vendors and clients, ensuring training and other business needs are meeting all expectations. This includes staying abreast of changes in training curriculum.  Utilizes effective facilitation techniques to engage employees at all levels of the organization in one-on-one situations, group settings, classroom training, virtual settings, etc.  Responsible for in depth reporting through multiple tracking tools (i.e., SharePoint, Excel, etc.) Shared service for all clients.

Coordinating training for various departments of the BankDeveloping and delivering training for various departments of the bankObserving and providing continuing education opportunities for various Bank employeesScheduling, coaching and counseling employeesParticipating in performance reviewsEnsuring customer satisfactionMaintaining quality control