Liaison between the MTF Site and various stakeholders to include Defense Health Agency (DHA) Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.• Support Deployment activities, Business Process adoption, and report/metrics activities.• Facilitate and participate in site Informatics Steering Committee activities.• Manages, coordinates, and maintains all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections.• Collaborates with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity.• Communicates and disperses all downtimes to the local MTF for awareness• Triages all local ticket issue associated with go-lives, system upgrades, modifications, and connectivity• Develops or directs the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle• Assists in facilitating MHS GENESIS related deployment phase and sustainment phase related activities.• Designs, develops, and maintains reports and analytical tools• Uses current knowledge of business and technology to recommend systems and process improvements

Liaison between the MTF Site and various stakeholders to include Defense Health Agency (DHA) Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.• Support Deployment activities, Business Process adoption, and report/metrics activities.• Facilitate and participate in site Informatics Steering Committee activities.• Manages, coordinates, and maintains all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections.• Collaborates with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity.• Communicates and disperses all downtimes to the local MTF for awareness• Triages all local ticket issue associated with go-lives, system upgrades, modifications, and connectivity• Develops or directs the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle• Assists in facilitating MHS GENESIS related deployment phase and sustainment phase related activities.• Designs, develops, and maintains reports and analytical tools• Uses current knowledge of business and technology to recommend systems and process improvements

Liaison between the MTF Site and various stakeholders to include Defense Health Agency (DHA) Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.• Support Deployment activities, Business Process adoption, and report/metrics activities.• Facilitate and participate in site Informatics Steering Committee activities.• Manages, coordinates, and maintains all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections.• Collaborates with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity.• Communicates and disperses all downtimes to the local MTF for awareness• Triages all local ticket issue associated with go-lives, system upgrades, modifications, and connectivity• Develops or directs the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle• Assists in facilitating MHS GENESIS related deployment phase and sustainment phase related activities.• Designs, develops, and maintains reports and analytical tools• Uses current knowledge of business and technology to recommend systems and process improvements

Expected to maintain the MECM baseline image and ensure its ongoing health and viability for the underlying systems. Carried out updates, utilizing patches and new builds where necessary to keep security and usability for customers.–Deployed driver updates, BIOS updates for a range of models, maintain configuration baselines and prevent configuration drift, and worked with and assisted all other teams in the business in order to achieve all of those aims.- Develop and maintain operating system deployments- Monitor, review, test and deploy software patches to workstations.- Create, test and deploy software packages for scheduled or on demand distribution.- Build complex and dynamic collections, queries and reports as required- Manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication.- Provide a high level of service to customers, tier 2 technicians, and senior system admins.- Apply new concepts, practices, technology and procedures.- Remained highly adaptable and willingness to work outside standard business hours to resolve issues or complete projects as needed.

General Responsibilities:Responsible for WAMC hardware maintenance and all software support for all workstations, peripherals and servers. Providing customer support for both Government civilian and military employees and collaborating and cooperating with hardware maintenance and software/system support contractors and government employees. I support all infrastructure, servers, network storage, workstations, peripheral devices, desktop applications (to include software and hardware installations and virus/security updates), print and document management, electronic mail, document management/imaging, Military Hospital System (MHS) systems, local applications, visual informatics and graphics, Video Teleconference Center (VTC), and communications systems at all sites that comprise WAMC.• Receive customer support service requests for assistance from any WAMC customer, the COR or designated Government representatives, via, but not limited to, the following methods: Verbal, (i.e., telephonically and/or in person) or Written (i.e., E-mail, EMTS and/or Web interface)• Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop• Install, configure and troubleshoot common Network Protocols at WAMC, to include, but not be limited to, TCP/IP and wireless protocols• Identify and resolve problems with all automation hardware, software, systems and peripherals, at the customer service support center, the customer site, or by utilizing remote tools• Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, motherboards, processors, RAM, hard drives, printers, scanner, FAXs and other software and peripherals• Monitor, troubleshoot and resolve all operational and software problems associated with network and stand-alone printers