General Manager
Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.Schedule staff and ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.Resolve employee issues or concerns. Manage disciplinary/termination activities.Stay involved in all front desk related activities including:○ Answer phones in a friendly manner and assist callers with a variety of questions.○ Check members into the system.○ New member sign-up.○ Take prospective members on tours.○ Facilitate all member requests, issues and questions.Oversee cleanliness and maintenance of the facility.Ensure safety of employees, members and club property.Determine and communicate equipment repair in a timely manner.Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.Authorize expenditures and refunds. Make daily bank deposits.Track statistics and reports (weekly, monthly, annually).
