ElevateTRG is a Texas-based recruiting firm specializing in the Information Technology sector servicing Texas companies. We are committed to connecting top IT Professionals to excellent opportunities with Texas employers across all industries.

• Responsible for company wide information technology including infrastructure, application support, development, networks, telecommunications, vendor management, departmental budget, security, Help Desk, and day to day operations. • Created, implemented, and optimized IT Help Desk service delivery process. Developed and enforced IT Service Level Agreements with Jira Service Desk ITSM software.• Prepare and managed IT Budget for company(~$1.5M). This includes hardware, software, and ongoing IT requisitions. Provide approvals and financial oversight on all IT projects. • Assisted in the merger of White Cryption which resulted in 270 FTE, 150+ International employees, 1 US offices and 1 international office. • Integrated and implemented various enterprise applications including OKTA, SentinelOne, Jamf Cloud Server, etc.• Established Cloud based phone system/ Zoom to support business needs.• Implemented company-wide SSO OKTA to secure on premise and cloud applications.Accomplishments:• Rolled out global cloud-based phone system (Zoom) for company wide communications. • Implemented Zero Touch deployment of IT Equipment to international and domestic new hires. • Implemented company-wide SSO 2FA solution OKTA to secure on premise and cloud applications.

• Provide leadership, develop, mentor, and manage Ten System Administrators supporting 14 Hospitals.• Department is responsible for all server builds in the Cloud and On-Prem, application support, Storage, Back Ups, DR Planning, and implementation, server migration, and patching for all North Texas regional hospitals, medical and corporate facilities. • Organizes, plans, assigns, and monitors completion of work, leading communications with direct reports, senior leaders, vendors to ensure collaboration, efficiency, and service excellence.• Ensure 24X7 availability for all critical systems. Provide on-call support 24X7 to assist with troubleshooting escalation, or recovery of failing equipment of all division hospitals and medical facilities. • Develops division-level technical standards, policies, and procedures as appropriate.• Organize, plan, assign, monitor, and provide reporting on multiple large complex projects from inception through resolution.• Member of Division Change Management Board and Project Management Board. Responsible for System Administration functions on both Boards. • Plans and allocates resources to meet technical services area goals, IT&S goals, and business priorities.• Assists in the employee lifecycle process, including recruiting, coaching and development, motivating, performance management, and off boarding.• Measure, monitor, maintain and ensure a healthy environment within my team. Accomplishments: • Managed Windows Server 2008 EOL migration of all North Texas Division servers from 2008/R2 to 2012 and above. • Managed migration of all North Texas Division servers, On-Prem and Private Cloud, to our Corp Cloud. • Managed over 200 projects through completion from 2019 through 2020

• Responsible for company wide information technology including infrastructure, application support, development, networks, telecommunications, vendor management, departmental budget, security, Help Desk, and day to day operations. • Created, implemented, and optimized IT Help Desk service delivery process. Developed and enforced IT Service Level Agreements with Samanage ITSM software.• Prepare and managed IT Budget for company(~$3.5M). This includes hardware, software, ongoing IT requisitions, and staffing. Provide approvals and financial oversight on all IT projects. • Assisted in the merger of the 5 companies that created Kibo Software Inc. The merging of various companies resulted in 500 FTE, 150 offshore employees, 6 US offices and 2 international offices. • Integrated and implemented various enterprise applications including Salesforce, O365, Jira, etc.• Rolled out and support Cloud based phone system Ring Central, and their call center solution InContact to support business needs.• Implemented company-wide DUO 2FA and SSO to secure on premise and cloud applications. Implemented Next Gen Palo Alto firewalls to harden network security. Accomplishments:• Established company headquarters downtown Dallas to accommodate 150 people. Stood up Austin office and network to accommodate 50 employees. • Rolled out global cloud-based phone system (Ring Central) for company wide communications. • Implemented and managed strategic IT Roadmap which resulted in 30 completed projects in 2018.• Prepared IT Department budget for 2019 and saved the company approximately $250K in projected expenses.

• IT Manager responsible for day to day IT operations of B2B manufacturing site and Dallas Corporate office. Hands on management of network infrastructure, telecommunications, Asset management, process and policy documentation as well as Help Desk support. • Design, plan, document, and implement Microsoft server technology solutions which include managing the corporate Active Directory, implementing backup/disaster recovery solution, scheduling updates, software deployment, and establishing security policies. • Manage, configure, support Avaya phone system for call center, which includes call routing, programming, and support. • Provide hands-on local, remote, email and phone technical support for internal end-users. Software includes: O365, Sage accounting software, Mas 90 database, Magento Ecommerce software, etc. • Collaborate directly with Executive leadership to identify, recommend, develop, implement, and support cost-effective IT solutions that support the business goals.Accomplishments:• Designed and implemented company’s data backup and Disaster recovery plan using Barracuda cloud/on-prem backup solution.

System Administrator/Technical Support Specialist• Worked with a team of 7 responsible for daily operations support for network and IT systems support including server administration, Cisco switch, firewalls, application support, desktop support for midsized bank consisting of 30 branches on a 24-hour on-call basis.• Management of 30+ servers. Responsibilities included core infrastructure design and implementation, application management, updates, software deployment, administration and data backup. • Troubleshoot, research, and resolve issues and requests reported through BMC ticketing system. Monitoring end user issues to proactively resolve potential problems. • Responsible for IT asset management including procurement, tracking, inventory, end of life and disposal. Accomplishments & Projects:• Assisted in complete IT buildout of new 2-story bank branch accommodating 100 employees • Assisted in migration of new VOIP NEC IP phone system and NEC Univerge software.

• Performed Network monitoring of WAN (VOIP and DATA) for BoA and Merrill Lynch. This included all call centers, corporate, branches, ATMS, and Cisco Unified IP Phones. Supported Cisco 1900 – 7200 Series routers and Cisco Unified Call Manager.• Monitored circuits, identified alarms and root cause, troubleshot router connectivity.• Coordinating troubleshooting with all major Telco’s, scheduled repairs with vendors and Cisco TAC teams.• Network Monitoring tools: Netcool, HP Openview, Solarwinds NPM, Maximo ticketing system.

• Performed Network monitoring for over 33,000 clustered Web for Expedia.com, Hotels.com and TravelNow.com.• Managed “service outages”, lead bridge calls, incidents, triage, coordinate response efforts, and escalations.• Led software rollouts, patches, hotfixes across dozens of web farms using Citrix Netscaler load balancers.• Network Monitoring tools: Netcool, BMC Proactive Net, AS400, and Remedy Ticketing system.