Brought on to assist in restructuring inventory management; created hi-res photo digitization process; digitized 1000's of multiple varieties of analogue images; improved office workflow and productivity

As a conference services assistant at the Science History Institute I provided hospitality, catering, and events services. I was the hands-on, front line person responsible for providing a high quality experience for customers attending events at this state-of-the art facility. My duties included room sets, food service and display, clean-up and break-down of events. The Science History Institute collects and shares the stories of innovators and of discoveries that shape our lives, with a special focus on the history of chemistry, chemical engineering, and the life sciences. The Institute houses an archive and a library for historians and researchers; a fellowship program for visiting scholars from around the globe; a community of researchers who examine historical and contemporary issues; an award-winning digital content platform that includes articles, podcasts, and videos; and an acclaimed museum that is free and open to the public.

- Set up for dinners and special events; performed food and drink serving duties while interacting with guests in a positive, friendly, and efficient manner- Maintained high standards of safety and cleanliness; adhered to grooming and appearance standards- Developed communication and time management skills- Received raise after 1-year review

- Supervised and coordinated activities of dining room staff to ensure that guests received prompt and courteous service- Maintained contact with kitchen staff and management to ensure that dining issues were handled properly and guests' concerns were addressed- Developed a positive and team-oriented attitude that was needed to thrive in a fast paced and high volume establishment- Worked multiple positions and received promotion to trainer within 2 years

- Was responsible for customer service (rentals, payments, sales, and customer issues); articulated service and product features and how they would benefit customers- Maintained property by investigating/resolving tenant complaints and enforced rules of occupancy; inspected vacant units, completed repairs, planned renovations, and contracted with landscaping services- Driven by performance goals (budget, retail sales, etc.); developed self management skills- Promoted from assistant property manager to property manager within 6 months

- Answered customers' questions about merchandise and advised customers on merchandise selection; itemized and totaled customer merchandise selection at checkout counter- Stocked shelves and tables with new merchandise; took inventory to identify items to be reordered or replenished - Cleaned display cases, shelves, and aisles - Upheld safety and legal policies; trained for theft prevention

- Cleaned, restored, and preserved artifacts- Collected artifacts made of stone, bone, metal, and other materials, placing them in bags and marking them to show where they were found - Consulted site reports, existing artifacts, and topographic maps to identify archaeological sites- Utilized software, such as Microsoft Excel and Past Perfect, to store and organize data

- Received payment by cash, check, and credit and debit cards; issued receipts, refunds, credits, and change due to customers - Assisted customers by providing information and resolving their complaints; answered telephone calls and responded to inquiries or transferred calls- Maintained clean and orderly checkout areas and completed other general cleaning duties- Supervised others and provided on-the-job training