As the Director of Operations for a cutting-edge SaaS-based platforms, I oversee all aspects of our business operations to ensure seamless delivery of our software to customers around the world. I work closely with our development team to manage product roadmaps, improve efficiency, and streamline workflows. In addition, I lead our customer success and support team to ensure our users are happy and engaged with our platform. With my expertise in operations and my passion for sports technology, I am dedicated to driving growth and delivering exceptional experiences to our customers.

As a former Customer Success Manager for our SaaS-based products, I ensured our customers had the best possible experience using our software. I worked closely with our clients to understand their needs and goals and helped them to optimize their usage of our platform. Through regular check-ins, trainings, and support, I built strong relationships with our customers and helped them to achieve their desired outcomes. Additionally, I collaborated closely with our product and development teams to communicate customer feedback and insights, and to drive continuous improvements to our software. With my passion for interpersonal connection and my expertise in sports, I delivered exceptional experiences to our customers and contributed to the business's growth.

As a former Coaching Education Program Specialist for the USOPC, I played a critical role in advancing the development of coaches across the country. I worked closely with coaching experts to design and deliver training programs that met the needs of coaches across all levels of coaches within Team USA. I collaborated with national governing bodies and other stakeholders to ensure the programs were effective and aligned with best practices. Through regular communication with coaches and other stakeholders, I gathered feedback to continually improve the programs and ensure they were meeting the needs of the coaching community. With my passion for coaching education and my deep understanding of sports development, I was able to make a meaningful impact on the future of coaching.

Providing resources and support for the Team USA Coaches from Developmental to Elite.

As a seasoned strength and conditioning professional, I led the day-to-day operations of our facility, driving excellence in athlete success and coaching education. With a focus on collaboration and leadership, I oversaw the Performance Center Intern program, managed athlete processing and scheduling, and coordinated professional development. My strategic planning ensured optimized athlete performance through meticulous periodization, while also empowering coaching staff with tailored education plans. Through effective leadership and meticulous coordination, I fostered growth and achievement within our performance center.

• Field Inquiries and generate new client contacts.• Generate and successfully conduct tours/trials for individuals and drive team trials/clinics. • Manage Mind Body Online client profiles, schedule, contracts, and retail.• Assist with marketing and advertising initiatives.• Design and implement speed and strength programs for athletes across a variety of sports.

• Train gymnasts’ ages 6-18 on the right techniques and forms of gymnastics and conduct exercise sessions to build up necessary strength and flexibility.

• Instruct boot camp classes and train clients individually or small group.• Design exercise programs for clients and conduct individual fitness assessments on members.• Develop incentive programs to motivate members. • Perform administrative tasks, including but not limited to membership sales and input, payroll, class scheduling, and staff task administrator.

• Train gymnasts’ ages 2-18 on the right techniques and forms of gymnastics and conduct exercise sessions to build up necessary strength and flexibility. • Help organize and conduct National and Regional competitions and meets.