Aubrey Bell Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

West Jordan, Utah, United States

Knoxville, Tennessee, United States

• Strategist on North America’s discovery+ Fan Relations team, for new brand/territory launches, including Magnolia Guest Services and the launch of discovery+ in Canada• Built robust relationships and communication between internal and global business partners; Product, Marketing, Merchandizing, Legal, Copy, Linear, EMEA, IT, Social, etc. • Facilitated all discovery+ North America rollouts with partners, such as, Dish, Sling, and Roku, while ensuring Operations was prepared to support… Show more • Strategist on North America’s discovery+ Fan Relations team, for new brand/territory launches, including Magnolia Guest Services and the launch of discovery+ in Canada• Built robust relationships and communication between internal and global business partners; Product, Marketing, Merchandizing, Legal, Copy, Linear, EMEA, IT, Social, etc. • Facilitated all discovery+ North America rollouts with partners, such as, Dish, Sling, and Roku, while ensuring Operations was prepared to support customers and this new user experience • Utilized Jira for project managing and implementing product initiatives, marketing promotions, help center updates, and managing brand priorities with CX Operations - e.g., Black Friday Promotion, Shark Week, Military Offer, Parental Controls, and Employee Application Access• Led employee engagement efforts to drive a “one team” culture: organized department town halls, creation of weekly newsletters, planning offsite meetings, events, and monthly contests• Partnered with Privacy and Compliance for Apple’s new data deletion process• Guided chatbot conversational design for four Help Centers • Participated in Discovery Foundations Mosaic initiative by educating and exposing under-represented groups within Discovery’s work environment• Developed a love of working remotely/hybrid office environment Show less

Greater Salt Lake City Area

• Managed implementation go-live of new call center (80 FTE) and remote agents• Rolled out WFM, Phone System, Quality, Payroll, Training and Recognition• Steered hiring and associate development, performance management• Built relationships with corporate office, sales managers, decorators, installers• Resolved customer escalations finding compromise and upholding contracts• Responsible for center productivity; sales booked, adherence, ASA, AHT, ACW• Spearheaded the… Show more • Managed implementation go-live of new call center (80 FTE) and remote agents• Rolled out WFM, Phone System, Quality, Payroll, Training and Recognition• Steered hiring and associate development, performance management• Built relationships with corporate office, sales managers, decorators, installers• Resolved customer escalations finding compromise and upholding contracts• Responsible for center productivity; sales booked, adherence, ASA, AHT, ACW• Spearheaded the project of remotely closing In-Home Custom Design (a 50 year-old, $60M annual business) in only 30 days Show less

Greater Salt Lake City Area

• Lead Workforce Management (WFM) functions; scheduling, forecasting, metrics• Managed call quality efforts for coaching and agent development (50+ Associates)• Developed recognition program, including peer to peer acknowledgement• Launched work at home project model; later rolled out in 2019• Process improvement projects – Lean Six Sigma Green Belt Certified

• Managed 20+ associates who support store procedures involving Cashman and Point of Sale• Phone screen, interview and hire associates; attend job fairs and career events as needed• Developed training plan for new hires to improve employee retention • Chair of People and Community; plan and implement community service events with United Way

• Managed 20+ associates who support store procedures on Inventory, Gift Card and JCP.com• Developed relationships with key partners within the Enterprise• Held weekly team huddles and monthly one-on-one meetings with all employees• Planned employee events/activities for department quarterly

Sandy, Utah

• Managed 35+ team members; training, coaching and tracking attendance• Analyzed and calculated weekly metrics; learned WFM methodology • Managed daily inbound customer contacts, emergencies and escalations • Member of the Fun Squad which was focused on boosting company morale

Cottonwood Heights, Utah

• Promoted to Supervisor after 9 months of entry level position• Balanced daily transactions, assuring compliance with AML regulations• Responsible for completing, organizing and storing records of customer transactions for audits • Reviewed customer interactions and all funding transactions (deposits/withdrawals) for quality