 Coached franchisees and managers and shared best practices to achieve5.7% regional YOY growth and exceed sales targets. Assisted with the in-location launch of hundreds of new products andservices, resulting in double digit sales gains YOY. Offer regular training in retail sales and customer experience whichultimately improved the region’s sales closing by 7%. Act as a liaison between theimp corporate team and the field. Work with franchisees on associate development and leadershipdevelopment for managers, 3 of whom subsequently became top quartileperformers network wide. Visit 19 locations throughout Missouri and southern Illinois to discussareas of opportunity in store cleanliness, merchandising, and sales. Support store operations and implementation of corporate policies. Trained and supported locations during the roll-out of a new POS software. Launched new store opening with franchisee and provided 10 days ofinitial training that led to a sales conversion rate exceeding 30%consistently.

 Controlled payroll for contractors and managed expenses in a way thatresulted in profitability in the first 6 months. Coach contractors on time management, goal setting, and results. Signed 2 large marketing agencies as clients upon the referral from acurrent client.PAGE 2 Achieved page 1 of Google search results for industry relevant term

 Collaborated with a team of interns to develop a unique sales funnel thatgenerated an unprecedented number of inbound leads. Used social media to qualify prospective clients and drove sales through aconsultative approach.

Part of a large sales team dedicated to exceeding budgets set by a new parent company. Made cold calls, developed a blog based on Dale Carnegie’s principle of reciprocity, and forged strong relationships with prospects thereby substantially outperforming goals.• Exceeded corporate sales goal by over 200%.• Created a unique campaign that led to the publishing of a feature news article about the concept.• Led a 5 person sales team, including senior sales reps.• Took the initiative to find a new source of prospects that generated new business from clients like Menards and Gordon Food Service.

Accomplishments• Increased revenue by 25% in 2011• Developed systems to maximize efficiency of ordering, resolution of client issues and payroll processing• Using past experience and outside resources I was able to increase clinic sales by 15%• Achieved a personal sales closing of 55%• Successfully hired and trained three sales representatives who were later promoted to management• Initiated the development of a customer service program that increased service scores to 90.8%, up from 76%• Began a successful retention program that was subsequently adopted by other clinics• Regularly received personal accolades from clientele on customer service and resolution of complaints• Reduced the average number of suspended accounts by half• In two years moved the clinic from number ten to number three in the region, in critical numbers, including active members and number of sales• Regularly achieved top monthly sales, as measured against fourteen local franchisesResponsibilities• Hiring, firing and scheduling• Maintaining relationships with educational institutions to build a pipeline of top quality employees• Set daily, monthly and yearly sales goals for all employees• Conducting focused and efficient meetings• Training all employees in clinic practices and sales• Payroll• Customer Service• Managing 50 employees

Preparing refugees and immigrants from various developing nations, for the citizenship examination

• Created a database of potential consumers of industrial components to aid the sales representatives• Compiled a comprehensive book of press clippings as a source of reference for past advertisements and their results• Developed a concept for recruiting and hiring top-notch apprentices.

Designed on-site marketing materials for Art Start children’s programs Assisted in the planning and coordination of Art Start programs