Aubrey Edwards Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

• Promoted to a Technical Support Engineer II in the Encompass support team. Responsible for any escalation that the front-online specialist did not resolve. Worked with every team across the support team to provide the.
• In Mortgage Process – combined service for loan origination and back house support
• In Premier Support – higher level of service for Premium clients using EncompassEllie Mae was purchased out by ICE and rebranded ICE Mortgage Technology.

Omaha, Nebraska, United States

Supported customers as a front-line support specialist via phone, support tickets, and chat. Strive to provide resolutions to customers in a rapid fashion holding the standard customers come first. Case resolution is obtained via providing information regarding the system to the client via Salesforce cases.Ellie Mae was purchased out by ICE and rebranded.

United States

Greater Omaha Area

Omaha Local, Non-Medical, Senior Home Health CareI provided a number of non-medical services, including:Companion CareAssistance with ADLs such as:EatingBathingDressingTransferringToiletingIncontinenceTransportationMedication RemindersMeal Preparation and PlanningLight HousekeepingLaundryRange of Motion Exercises

Greater Omaha Area

• My main responsibility is hosting fun, memorable birthday parties for kids between the ages of 1 and 12. I work with the Kids Activities team members to provide a welcoming, entertaining and safe environment for our.
• Greets, acknowledges and interacts with members and their guests in a friendly and professional manner
• Facilitates organized birthday party activities and ensures children are active, interested and safe throughout the party
• Explains and demonstrates games and activities to party participants
• Supervises activities during birthday parties, including rock climbing, gym games and swimming
• Resolves conflicts in a timely and professional manner

Greater Omaha Area

I work part-time in the child center. I work with children ranging from 3months-12years. I also facilitate birthday parties and other special child/family events.

Greater Omaha Area

- Designed, implemented, and conducted training programs for all New Hires coming into Customer Service roles within Bank of the West. Work includes soft skills and some technical training. - Maintained and updated training programs with any new policies and procedures as needed to keep our training current, relevant and compliant. Created course content.

Greater Omaha Area

• Responsible for performing a variety of duties related to processing of real estate/equity secured installment and unsecured loan/line of credit applications
• Order & follow up with 3rd party vendors, branches and direct customers on documents needed to process applications
• Receive & Evaluate loan applications
• Order title reports & appraisals
• Coordinate with branch & customer
• Obtain payoffs both internal and external

Greater Omaha Area

Specialized in assisting clients with making monthly payments towards auto loans and leases, home equity loans and lines of credit. unsecured/personal loans, Assisting clients to help them understand how payments were applied to their loans, and ensuring receipt of vehicle title upon closure of their loan via Inbound phone Customer Service for Consumer.

Greater Omaha Area

Teddy Bear Portraits portrays the human spirit of children by creating portraits that capture the personality of each child-'the smile in their eyes'-with the highest level of quality, service & professionalism. Photographer- I capture the personality of the child. I create quality images using industry-leading techniques and professional photography.

Greater Omaha Area

Inbound Sales Calls for Hayneedle.com purchases.

Glenwood, IA

• Responsible for the planning and implementation of activities for long term care residents in a skilled nursing facility. Designs programs to encourage socialization, provide entertainment, relaxation, and fulfillment.
• Acted as department head, managing all staff within my departmental organization
• Utilize appropriate state and local forms to document protocols and all safety review
• Manage a diverse volunteer base, motivating by means other than salary
• Performed all tasks with resident outcome in mind

Omaha NE

• Manage high dollar sales listings (advertising) for client base of small to large businesses. Directly responsible for increasing ad space purchases and growing small advertisers to large scale advertising accounts..
• Received multiple kudos from customers regarding excellent customer service and troubleshooting

Elkhorn NE

• Barista/Assistant Manager - ran the day to day functions of the shop for the Manager
• Assisted with training all new baristas
• Cash handling within the store and deposits to the bank
• Multi-tasking – various jobs throughout day, counting drawers, assisting with ordering supplies
• Customer Service - working both with public in store and drive thru

Lavista NE

• Over the course of 6 years held multiple positions of increasing responsibility focused on B2B, claims investigation, Customer Service, Marketing/Promotions, Customer Resolutions and Fraud prevention/risk management..
• Asked to participate in several prestigious pilot programs
• Rated as superstar in customer satisfaction scoring
• Lead and participated in staff development programs to enhance services and performance
• Reduced risk/loss in my area of responsibility
• Assigned and responsible for several high level special projects over multiple positions

Greater Omaha Area

• Telephony Customer Service Inbound Phone calls (RE: sales, billing and technical phone support)
• Member of the training/mentoring program for New Hires in Customer Service
• One on One and group training sessions
• Front Counter Customer Service Specialist
• Customer Service (face-to-face contact), answered sales, billing and technical support questions
• Sales and Upselling of products

Greater Omaha Area

• Took Inbound calls from travel agents and general public
• Worked concierge for high profile clients
• Booked large groups/conferences/seminars/weddings/etc
• Worked directly with both Domestic and International hotel chains and smaller Independently owned hotels, Inns and B&B's
• Managed breaks, lunches, and sick/vacation calendars as a Lead Agent
• Began assisting/training in New Hire classes

Greater Omaha Area

PhotographerTrainer-Traveled in NE and IA to multiple locations training new photographersSalesTechnical WorkCreativity