Aubrey Gabriele Email & Phone Number

Detroit

• Analyze field warranty data to identify current and emerging issues through advanced data analysis and probability estimation. Inspect failed parts to identify failure modes and root cause of failures. Monitor and.
• Produced, analyzed and reported all monthly axle reports including the global quality report, 12 months in service charts, warranty payments, ZEUS, reliability reports and rate planning.
• Lead and facilitated field quality team and global communication meetings on top axle issues, testing results and countermeasures.
• Conducted product failure analysis meetings on failed field components to determine effective containment, permanent corrective actions, and improve quality of top warranty issues.
• Reduced overall warranty costs through countermeasures, field actions and rate planning. Rate planning reduced by $150k for Q4 2013 and $117k for Q1 2014.
• Assisted team members and other groups with training, reorganization of the warranty group and aligning processes and structure with the engine business

Axle Alliance Company Redford MI

• Direct warranty contact for Freightliner and Thomas Built Bus Corporation. Review and resolve all warranty issues related to claims, freight bills, parts tracking, debits and parts inspections, while developing.
• Supported relocation of warranty inspection center from Portland to Detroit.
• Assisted in selecting, hiring and training new workshop staff.
• Reduced warranty expenses by 14%, processing 3550 claims a year worth $3 million with a cost avoidance of $410,000.00.
• Processed claims promptly and accurately with an average turn around of 10 days.
• Assisted in finding vendor recovery opportunities.

Owens And Minor, Belleville, MI

• Provide customer service support to Beaumont Hospital by responding to inquiries, processing orders, supporting sales team, and preserving customer relationships.
• Provide superior customer service to a $43M account.
• Actively support sales team growing MediChoice business to 1.5% in 3rd quarter 2009
• Account Receivable collection from 9 days to 6 days. 30% decrease or $500,000.
• VAT (Value Analysis Team) liaison—Supported 9 Teams

• Direct warranty contact for specific OEM accounts such as PACCAR, Mack, Specialty OEMs, and Trailer OEMS. Determined warrantiblity by analyzing data received and by conducting reviews of failed material, while.
• Reduced warranty expenses by 33%, processing approximately 11,000 claims a year worth $6.3 million with a cost avoidance of $2.1 million.
• Proactively identified process improvement opportunities and created a return material authorization process. -Documented process and delivered presentation to cross train team members. -Process organized data for.
• Maintained good customer relationships by responding to customer concerns, following up on open issues and notifying the customer on open claim status within 24 hours. Serviced approximately 50 customers monthly.
• Processed OEM warranty account claims promptly and accurately with an average turn around of 9.4 days, surpassing company goal of 30 days.
• Delegated and monitored workflow and managed a special projects team that assisted in data entry which resulted in improved claim processing efficiency.

• Provided technical support to repair and maintain drivetrain on class eight vehicles. Researched and provided troubleshooting and product information to national dealers and fleets, district managers, OEM customers and.
• Increased training efficiencies by creating training manuals on utilizing the warranty system.
• Maintained good customer service by providing accurate information in a timely and courteous manner on approximately 80 -100 calls daily.
• Expedited parts shipments to repair facilities overnight which reduced downtime on fleet vehicles.
• Improved OEM warranty efficiencies and claim turn around by assisting the OEM warranty group with claim processing. -Accomplishment resulted in recruitment by ArvinMeritor.
• Served as liaison between product engineers and call center, communicating product updates to call center staff to ensure accurate and consistent delivery of information to customer.

Bba, Business Administration

Activities and Societies: Alpha Gamma Delta, Northwood Autoshow three years- Pontiac, Honda, Nissan

Aa, Business Administration