Aubrey Hix

Aubrey Hix Email and Phone Number

Writer | Coach | Business Operations | Client Experience | Corporate Videos @
Aubrey Hix's Location
Denver Metropolitan Area, United States, United States
Aubrey Hix's Contact Details
About Aubrey Hix

I am passionate about delivering a stellar Customer & Colleague Experience. I consider myself a Swiss Army Knife. I think about more than just my cog in the wheel – I consider what happens up and downstream of me. I have done a lot over the course of my career so read on to see some of the highlights, which include, but are not limited to: CX, UI/UX improvement, VOC, Coaching, Process Improvement, Innovation, QA Testing, Project Management, Employee Onboarding, Channel Management, Customer Training, Product Marketing, Documentation, Cross-Functional Teams, Training Videos, Technical Support, Implementations, Sales, Consulting, Retail, Social Media, Design, Application Management, Salesforce, Photoshop, 5+ years remote work experience, Lightroom, Photography, CSAT, NPS, Customer Journey, HubSpot (Admin configuring for multiple departments/use cases), Azure DevOps, Microsoft Suite, Google Drive, Recruiting and Hiring, a little JSON & CSS, a persistent, curious unicorn, comfortable with autonomy, little direction, & able to pick up whatever systems, tasks, & processes you throw at me!

Aubrey Hix's Current Company Details
AJMH Consulting

Ajmh Consulting

Writer | Coach | Business Operations | Client Experience | Corporate Videos
Aubrey Hix Work Experience Details
  • Ajmh Consulting
    Owner
    Ajmh Consulting Jan 2023 - Present
    With almost a decade of SaaS experience, I want to bring these skills to you and help your organization to work efficiency. My mantra is that a leadership team's job is to make it as easy as possible for their employees to do their jobs well. As such, I am available to consult on operational efficiency, employee satisfaction, and client success and onboarding functions. I have experience with Salesforce and Hubspot, cross-functional process optimization, and more. Secondarily, I’m happy to help people with resumes as I have in the past. I am working on my fee structure.
  • The Biographers Podcast
    Co-Creator
    The Biographers Podcast Mar 2023 - Present
  • Cirrus Secure
    Director Of Client Experience
    Cirrus Secure Mar 2021 - Dec 2022
    Evergreen, Colorado, Us
    - Build trusted relationships with our clients and partners - Manage technical implementations for our FIS reseller partnership- Identify and resolve client issues quickly and with enthusiasm- QA testing, ID bugs, recreate, report- Develop and improve processes for efficiency - Provide product feedback based on client requests- Consult with clients to help them use Cirrus to improve their daily operations - Familiarity with Banking, Lending, SBA, and more!
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  • Conga
    Manager Of Global Customer Onboarding
    Conga Feb 2017 - Mar 2021
    Broomfield, Co, Us
    - Developed, implemented, refined, expanded, and improved the Global Customer Onboarding Program. - Managed Global team that conducts onboarding for all new customers. - Suggested and participated in cross-functional process improvement projects that resulted in streamlined customer onboarding experience and reduced issues for customers overall.- Managed Partner Provisioning process by engaging with Partners to create a seamless enablement experience. - Managed licensing/provisioning for all customers worldwide in disparate systems. - Implemented, analyzed, and distributed Conga Voice of the Customer survey (CSAT). Collected and reported on NPS on monthly basis, making changes based on results of both metrics.- Case/helpdesk management for customers. Troubleshoot technical & provisioning issues and resolve in timely manner, with proven history of high CSAT and NPS.
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  • Conga
    Customer Success Manager
    Conga Nov 2016 - Jan 2017
    Broomfield, Co, Us
    - SPOC and advocate for Conga Contracts (formerly Novatus) enterprise customers. - Point of escalation for customer issues. - Monitored customers to identify at-risk accounts, then developed and executed remediation plans for those customers.- Coached customers on best practices for engaging support, and conducted trainings and demos.
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  • Conga
    Account Manager
    Conga Aug 2016 - Oct 2016
    Broomfield, Co, Us
    - Dedicated Account Manager for existing Conga accounts based in Northern California. - Added value to existing Conga subscriptions by conducting account reviews and helping customers determine new use cases, resulting in upsell/cross-sell.- Demonstrated new Conga products, including ActionGrid, Conga Workflow, and Conga Conductor automation tools to determine ways to improve and streamline customers' Salesforce.com orgs, resulting in increase value and ROI.
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  • Ringcentral
    Customer Success Manager
    Ringcentral Jun 2015 - Aug 2016
    Belmont, Ca, Us
    - Proactively managed relationships for multiple RingCentral Enterprise accounts in partnership with RingCentral’s largest Partner, AT&T, leveraging background in Telecommunications.- Developed trusted adviser relationship with executive contacts. - Managed deployment for $1M+ ARR accounts, working closely with Implementation Managers and external contractors.- Acted as customer advocate internally, and guided customer through implementation and adoption of RingCentral Office@Hand while advising best practices for product use. - Consistently maintained or grew 100% MRR in account module every month. - Lead and participated in cross-functional teams both internally and externally.
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  • Ericsson
    Account Manager
    Ericsson Jan 2012 - Feb 2015
    Kista, Stockholm, Se
    - Account Manager for Verizon Wireless for Operational Support Systems. - Experienced in solution-selling for custom software and SaaS. Client relationship management for multi-million dollar customers. - Extensive experience selling B2B solutions as 3PP with Verizon Wireless and Verizon Enterprise Solutions. - Partnered with Value Added Resellers to provide solutions to customers. - Project management experience.
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  • 7-Eleven
    Development Intelligence Intern
    7-Eleven Jun 2011 - Aug 2011
    Irving, Tx, Us
    Worked in Development (Real Estate) department researching competitor activity.
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  • Flash Photography
    Production Manager
    Flash Photography Oct 2008 - Jul 2010
    Dallas, Texas, Us
    - Managed Production Operations for digital processing for 50-200 graduation ceremonies per season using custom software, Photoshop, Lightroom, and FTP process to successfully edit and print quality commencement photography. - Hired and managed up to 20 people during graduation season. - Managed customer service needs, and was the last point of escalation for customer service issues. - In off-season, updated software, managed web and email design, color corrected and edited photos, scheduled events. - Lead photographer.
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  • American Heart Association
    Project Coordinator Assistant
    American Heart Association Apr 2008 - Oct 2008
    Dallas, Texas, Us
    - Handled confirming speakers and judges for AHA’s largest annual conference in the Office of Scientific Meetings. Assisted different managers with various projects, perfecting Microsoft Excel and database skills. - Authorized to personally contact high level committee members regarding planning the event. - Managed other assigned projects including proofing event material.
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  • Northern Colorado Business Report
    Account Executive
    Northern Colorado Business Report Dec 2005 - Mar 2008
    Fort Collins, Co, Us
    - After being successful as Advertising Assistant, I was quickly promoted to Account Executive. - Advertising sales and account management for various industries including Education, Automotive, Technology, Transportation, Hospitality, Tourism verticals.- Consistently met or exceeded quotas.
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  • Northern Colorado Business Report
    Advertising Assistant
    Northern Colorado Business Report Dec 2005 - Aug 2006
    Fort Collins, Co, Us
    Assisted Sales Department with sales flyers, sales for larger projects, daily office maintenance, proofing, and other projects as needed.
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  • The Rocky Mountain Collegian
    Production
    The Rocky Mountain Collegian Aug 2004 - Dec 2005
    Fort Collins, Colorado, Us
    - Advertising design, page design.- Supported Production Manager in daily "roll-up," as well as other special projects.
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Aubrey Hix Skills

Account Management Telecommunications Sales Marketing Advertising Management Solution Selling New Business Development Sales Operations Mobile Devices Event Planning Graphic Design Direct Sales Photography Customer Retention Technical Writing B2b Sales Process Advertising Sales Wireless Salesforce.com Telecommunications Sales Real Estate Customer Relationship Management Software As A Service Customer Success Licensing Customer Product Training Customer Experience Customer Service Leadership Project Management Problem Solving Operational Improvement Enterprise Account Management

Aubrey Hix Education Details

  • The University Of Texas At Dallas
    The University Of Texas At Dallas
    Organizational Behavior
  • Colorado State University
    Colorado State University
    Technical Journalism

Frequently Asked Questions about Aubrey Hix

What company does Aubrey Hix work for?

Aubrey Hix works for Ajmh Consulting

What is Aubrey Hix's role at the current company?

Aubrey Hix's current role is Writer | Coach | Business Operations | Client Experience | Corporate Videos.

What is Aubrey Hix's email address?

Aubrey Hix's email address is au****@****inc.com

What is Aubrey Hix's direct phone number?

Aubrey Hix's direct phone number is (407) 384*****

What schools did Aubrey Hix attend?

Aubrey Hix attended The University Of Texas At Dallas, Colorado State University.

What are some of Aubrey Hix's interests?

Aubrey Hix has interest in Event Planning, Social Services, Skiing, Traveling, Education, Reading, Photography, Human Rights, Animal Welfare, Graphic Design.

What skills is Aubrey Hix known for?

Aubrey Hix has skills like Account Management, Telecommunications, Sales, Marketing, Advertising, Management, Solution Selling, New Business Development, Sales Operations, Mobile Devices, Event Planning, Graphic Design.

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