I am passionate about delivering a stellar Customer & Colleague Experience. I consider myself a Swiss Army Knife. I think about more than just my cog in the wheel – I consider what happens up and downstream of me. I have done a lot over the course of my career so read on to see some of the highlights, which include, but are not limited to: CX, UI/UX improvement, VOC, Coaching, Process Improvement, Innovation, QA Testing, Project Management, Employee Onboarding, Channel Management, Customer Training, Product Marketing, Documentation, Cross-Functional Teams, Training Videos, Technical Support, Implementations, Sales, Consulting, Retail, Social Media, Design, Application Management, Salesforce, Photoshop, 5+ years remote work experience, Lightroom, Photography, CSAT, NPS, Customer Journey, HubSpot (Admin configuring for multiple departments/use cases), Azure DevOps, Microsoft Suite, Google Drive, Recruiting and Hiring, a little JSON & CSS, a persistent, curious unicorn, comfortable with autonomy, little direction, & able to pick up whatever systems, tasks, & processes you throw at me!
Listed skills include Account Management, Telecommunications, Sales, Marketing, and 31 others.