Responsibilities:• Greet and check in an average of 100 patients daily, fostering a welcoming environment and promptly addressing concerns to enhance patient satisfaction.• Oversee the hiring process, including screening applicants and conducting interviews, which has led to the successful onboarding of 1-3 new employees each quarter. This effort has supported the expansion of our team from 7 to 30 employees across 4 locations.• Coordinate travel arrangements and accommodations for 30 team members for training sessions, ensuring cost-effective and efficient logistics.• Manage 4-6 administrative staff, including scheduling, preventing overtime, and tracking call volume for optimal operational performance.• Develop and monitor daily and weekly checklists to ensure 100% task completion and adherence to departmental standards.• Create and implement comprehensive written protocols for administrative and team-wide use, significantly improving operational efficiency.Achievements:• Successfully transitioned to a new patient communication platform, enhancing scheduling efficiency and reducing operational costs.• Managed the tracking and reporting of data for a performance-based bonus program, ensuring accurate monthly submissions to payroll and contributing to enhanced team motivation and productivity.• Conducted training sessions for new software and procedures, resulting in increased team competency and streamlined operations.• Improved patient satisfaction and reduced wait times through optimized scheduling processes and effective conflict resolution.

• Greeted and warmly welcomed guests, ensuring a positive and memorable first impression.• Provided exceptional customer service by promptly seating guests when tables were available, effectively managing reservations and waitlists to optimize table turnover, and maximizing seating capacity.• Maintained a clean and organized tasting room, creating a visually appealing and comfortable atmosphere for guests.• Fostered effective communication with servers, ensuring smooth coordination between the different teams working.• Demonstrated strong multitasking abilities in a fast-paced environment, efficiently managing guest flow and maintaining attention to detail.

• Managed patient scheduling with precision, ensuring appointments were booked accurately and patients received timely reminders to reduce no-shows and optimize clinic flow.• Served as a liaison between patients, physicians, and nurses, effectively communicating important information to ensure clear and accurate exchanges.• Provided professional and courteous assistance to patients through face-to-face interactions, telephone calls, and email correspondence, enhancing overall patient experience.• Ordered and maintained office supplies for doctors, nurses, and support staff, ensuring inventory levels were adequate to support uninterrupted clinic operations.• Assisted in the training and onboarding of new receptionists, sharing department-specific knowledge, addressing queries, and guiding them through established protocols and procedures.

• Developed and maintained strong customer relationships through in-person interactions, resolving complaints, and delivering exceptional service, resulting in increased customer satisfaction and loyalty.• Took an active role in inventory management by preparing accurate and timely purchase requests to ensure adequate stock levels across various departments, optimizing customer experience and minimizing stockouts.• Demonstrated strong attention to detail and financial acumen by conducting nightly audits to ensure store safe was balanced, and promptly ordering funds as needed, ensuring the store's financial integrity and security.• Assumed responsibility for payroll administration, effectively processing bi-weekly payroll accurately and on time, ensuring employees were compensated promptly and in compliance with company policies and regulations.• Successfully recruited, hired, oriented, and trained employees, building a highly motivated and cohesive team that consistently delivered excellent customer service and achieved sales targets.• Acted as a liaison between upper management and store staff, effectively communicating company directives, policies, and procedures to ensure consistency and adherence to corporate standards.

• Led the recruitment, training, and ongoing support of AmeriCorps members serving in the Vermont Youth Tomorrow AmeriCorps VISTA program, focusing on poverty alleviation, and the Vermont Youth Development Corps AmeriCorps State Program, promotion healthy futures for youth.• Implemented comprehensive recruitment strategies to attract highly qualified and diverse AmeriCorps members, ensuring a strong and talented cohort.• Developed and delivered training programs for AmeriCorps members and supervisors, equipping them with the necessary skills and knowledge to fulfill their roles effectively.• Coordinated logistics and provided support in planning and executing monthly training events, ensuring smooth operations and a positive learning environment for all participants.• Assisted in grant writing and resource development efforts, contributing to the organization's sustainability and ability to expand its programs and impact.• Utilized effective project management skills to prioritize tasks, meet deadlines, and coordinate efforts across multiple programs and initiatives.• Updated and managed content on the organization's websites and social networking sites, ensuring accurate and engaging information for stakeholders and the public.

• Instructed and motivated a diverse crew of corps members while upholding VYCC rules and policies to ensure a productive and compliant work environment.• Provided individual support and feedback to corps members, addressing concerns and fostering their development and well-being.• Communicated effectively with project sponsors, delivering projects to their satisfaction and maintaining high standards of quality.• Managed budgetary constraints by adhering to a strict budget, meticulously tracking receipts, and ensuring accurate record-keeping.• Tracked mileage and service hours of corps members, compiling comprehensive weekly totals for submission to headquarters.• Maintained detailed documentation and reporting on corps members' activities and accomplishments, demonstrating strong organizational skills.• Collaborated with headquarters staff to support program objectives and contribute to the overall success of VYCC.

• Assisted in setting up the store, including arranging fixtures, placing products, and ensuring accurate scanning of items, contributing to a well-organized and functional retail environment.• Tasked with tracking down products that were not scanning and worked to integrate them into the store system, improving inventory accuracy and availability.• Attended product training and conducted research on products to be sold in the store, enhancing knowledge and providing informed recommendations to customers.• Focused on delivering exceptional customer service in the apparel department and across the store, contributing to overall customer satisfaction and a positive shopping experience.

Seasonal Employee, Winter Months• Independently opened and managed the store, ensuring smooth operations and a positive customer experience.• Assisted customers with inquiries and provided advice on gear selection, ensuring they found products that met their needs.• Handled cash transactions and operated the cash register efficiently and accurately.• Maintained a neat and orderly shop environment, contributing to a pleasant shopping atmosphere.• Priced and ticketed merchandise for the sales floor, ensuring accurate and up-to-date pricing information.

• Served on a diverse crew of 6 working closely with Vermont State Park staff at Little River State Park carrying out high-priority conservation projects including carpentry projects.• Constructed a wood shed from the ground up, demonstrating carpentry skills and teamwork.• Participated in trail building and maintenance, contributing to the enhancement and preservation of park infrastructure.• Engaged in self-development activities, fostering personal growth and leadership skills.

• Served as a dedicated member of a diverse 11-person team in AmeriCorps NCCC, demonstrating a strong commitment to teamwork and collaboration in a challenging national service program.• Successfully completed over 1700 service hours in various areas, including disaster relief and prevention, environmental stewardship, infrastructure improvement, and urban and rural development.• Effectively managed a strict budget for groceries, ensuring the team's nutritional needs were met while maximizing resources and minimizing costs.• Demonstrated strong financial responsibility by budgeting and managing a stipend to cover personal items needed throughout the term, showcasing excellent planning and prioritization skills.• Coordinated and led groups of 5-10 volunteers in tree planting activities with Blue Water Baltimore in Maryland, fostering a positive and productive work environment.• Executed weatherization projects, including the construction and installation of storm windows, in collaboration with Habitat for Humanity in Bath, ME, while adhering to project timelines and resource constraints.• Constructed a Civilian Conservation Corps-era fence for Vermont State Parks, showcasing meticulous attention to detail and adherence to project specifications.• Responded to Hurricane Isaacs in Mississippi, collaborating with the American Red Cross to perform disaster assessments with efficiency and accuracy.• Provided critical support during Hurricane Sandy relief efforts in New Jersey, contributing to the operation of the largest state shelter with a focus on maintaining a safe and supportive environment.

• Operated the cash register for both sales and returns, consistently meeting corporate goals and ensuring customer satisfaction.• Processed incoming freight, efficiently stocking merchandise on the sales floor and maintaining an organized stockroom.• Counted and balanced the store safe, prepared deposits, and ordered cash, ensuring financial accuracy and security.• Provided customer service at the service desk, handling inquiries, returns, and resolving issues to maintain high customer satisfaction.• Assisted in setting up sales displays, ensuring products were attractively presented and easy for customers to find.

• Assisted Trust Officers with various tasks and special projects, contributing to the efficiency and effectiveness of the Trust Department.• Collected, organized, and filed paperwork in a timely and orderly manner, ensuring accurate record-keeping and compliance with bank policies.• Covered the Reception Desk when needed, answering phones and assisting clients, providing excellent customer service and support.• Regularly utilized Microsoft Office and other bank programs to complete tasks and maintain records.• Delivered checks to other businesses, ensuring prompt and secure transactions.