Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Be readily available and approachable for all guests. Manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Promote teamwork and associate morale by leading by example and demonstrating self-confidence, energy and enthusiasm. Develop annual budgets to stay in line with profit goals and achieve budgeted revenue. Continually solicit new business for the hotel.

Maintains guest service as the driving philosophy of the hotel. Empowers hotel staff to deliver guest service by encouraging andrewarding responsive guest assistance.Accurately forecasts occupancy changes based on the changing market conditions. Analyzes financial and operation information on ongoing basis to adjust business plans, labor requirements and operating costs. Manages human resources functions including recruiting, selection, orientation, training, and performance planning and evaluation, pay and reward programs to maintain a qualified work force. Periodically inspect rooms, building exterior, parking lot, etc.

Knows the hotel’s demand segments, sources of business for each, and balances market segments according to supply and demand. Personally demonstrates a commitment to guest service by responding to guests’ needs. Actively sells room nights through in-house sales calls, telemarketing, tours, etc. Actively sells to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.). Uses the resources available in the Brand manual to surface, call on, and track potential business.